Operations Associate, Jackpocket

DraftKings Inc.; West Milford (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

DraftKings in the United States is seeking an Operations Associate to join a fast-paced fulfillment center for our Jackpocket lottery product. You will manage every aspect of customer ticket orders and redemptions, ensuring accuracy and efficiency to keep systems running smoothly.

You’ll handle real-time order tracking, optimize workflows, and support various operational projects while upholding high standards of customer service. This role offers an hourly wage with benefits as applicable.

Qualifications

• Flexibility to work a dynamic schedule, including weekends and holidays.
• Experience in fast-paced environments with familiarity with common software, including Microsoft Excel.
• Strong attention to detail and ability to prioritize tasks independently.
• Excellent customer service and time management.

Responsibilities

• Process customer lottery ticket orders and redemptions with accuracy from start to finish.
• Maintain real-time order statuses and tracking information.
• Streamline workflows to meet daily objectives and deadlines.
• Ensure smooth operation of printing and scanning equipment.
• Support operational projects to help the team succeed.

Skills

Self-starter mentality

Attention to detail

Customer service

Communication skills

Time management

Reliability attendance

Tools

Microsoft Excel

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Associate, you'll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You'll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team's success while enhancing the lottery experience for our customers.

What you'll do as an Operations Associate

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
• Keep our systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team's overall success.

What you'll bring

• Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US hourly rate for this full-time position is 17.00 USD.

• plus benefits as applicable.

Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary rate and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.