Operations Associate, Indianapolis

Gopuff; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Gopuff is seeking an Operations Associate to join our site-based operations team. You will report to a Site Leader and perform picking, packing, and receiving product, while coordinating with partner drivers to fulfill orders.

The role emphasizes accurate inventory, safety, and efficiency in a fast-paced environment. Prior restaurant/retail experience is a plus, with flexible shifts and the ability to lift up to 49 pounds.

Qualifications

• High school diploma or GED required.
• Experience in restaurant or retail environment preferred.
• Ability to work a fluid schedule including peak shifts.
• Lift up to 49 pounds.
• Flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Pick and pack items for dispatch to customers.
• Receive and unpack pallets of product from vendors; ensure inventory matches PO/invoice and resolve discrepancies.
• Manage inventory and re-shelving of canceled orders.
• Clean and organize sales floor and facility.
• Manage waste and spoilage with FIFO compliance.
• Contact customer for substituted or out-of-stock items.
• Handle, scan and move product safely with equipment.
• Work in freezer locations periodically during shifts.
• Prepare, package and stage/handoff orders.

Skills

Flexibility

Customer service mindset

Education

High School Diploma or GED Equivalent

Tools

Google G-Suite

Job description

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities

• Pick and pack items for dispatch to customers
• Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
• Manage inventory and re-shelving of canceled orders
• Clean and organize sales floor and overall facility
• Manage waste and spoilage through strict compliance with FIFO practice
• Contact customer for substituted or out-of-stock items
• Handle, scan and move product in a safe and well-organized manner
• Stand, push, pull, squat, bend, reach and walk during shifts
• Use carts, pallet jacks, dollies and other equipment to move product
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Capability to walk several flights of steps periodically throughout the day
• Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards
• Ensure accuracy of all food and beverage packaged for delivery
• Follow health, safety and sanitation guidelines for all products
• Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements
• Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation
• Prepare, package and stage/handoff orders

Qualifications

• High School Diploma or GED Equivalent
• Experience working in a restaurant or retail environment (preferred, not required)
• The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)
• General working knowledge of basic web-based software applications (e.g. Google G-Suite)
• Stand and walk for the duration of an assigned shift
• Lift up to 49 pounds
• Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

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