Operations Associate II - Epic Workqueue

Advocate Health; South Dakota; Remote; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational Assistance

Retirement plan

Flexible scheduling

Job summary

Advocate Health is seeking a fully remote Operations Analyst to support 40-hour weeks on a dayshift schedule. The role involves data analysis, time studies, and multidepartment collaboration to improve practice operations.

Candidates will document workflows, train teammates, and drive change across facilities nationwide. Preferred candidates have an Associate degree, 2 years of practice operations experience (or 4 years of related clerical/clinical work), and familiarity with Epic Workqueue.

Qualifications

• Data analysis and data review experience.
• Ability to conduct time studies and compare performance.
• Experience coordinating multiple projects simultaneously.
• Knowledge of process workflows and change management principles.

Responsibilities

• Collect, review, and analyze data for assigned projects.
• Conduct time studies to assess process improvements and post-implementation results.
• Serve as SME for process workflows and develop related job aids and documentation.
• Document workflows and publish changes in a structured format.
• Assess readiness for change and support change management across internal customers.

Skills

Data analysis

Time studies

Project management

Change management

Documentation

Training teammates

Stakeholder communication

Education

Associates Degree

Tools

Epic Workqueue

Job description

Department:

13382 Enterprise Corporate - Charlotte Accounting: Rodney Ball

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Fulltime, Dayshift, Monday - Friday and this role will be fully remote.

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

No relocation and no sponsorship or transfer of visa for this position now or in the future.

Pay Range:

$28.55 - $42.85

Major Responsibilities:

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Associates Degree

Experience Required:

• 2years practice operations experience or 4 years of related clerical or clinical practice experience required.

Preferred Experience:

• Epic Workqueue experience or Epic backend experience.
• Strong attention to detail
• Written and verbal communication
• Time management

Physical Requirements and Working Conditions:

• Work is performed in an open office with some partitioned areas.
• Work is generally performed at a desk using telephone and computer entry.
• Travel to other facilities and practices in teammate's vehicle is required on a regular basis.
• Each teammate has the responsibility to work in a safe manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.)

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.