Operations Associate II

Royal Bank of Canada; Minneapolis (MN); On-site; USD 45,000 - 70,000; Full time

Job summary

The Royal Bank of Canada in Minneapolis seeks an Operations Associate II to ensure accuracy and compliance of essential documents. You will review materials, align with system data, and follow procedures to maintain high-quality processes.

Join the Document Processing team to develop specialized expertise, enhance analytical skills, and grow professionally in a collaborative environment. Ideal for detail-oriented individuals committed to precise results.

Qualifications

• Must have a 4-year degree from an accredited university (or equivalent) OR a high school diploma with 3 years of related experience.
• Demonstrated ability to learn new technology and think critically to resolve escalated issues.
• Ability to handle multiple priorities in a fast-paced environment while maintaining confidentiality.
• Excellent interpersonal, verbal, and written communication with all staff levels.
• Proficient MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Provide exceptional customer service to clients via email and phone.
• Process requests using Salesforce, Workflow, and AOS Docupace.
• Complete daily reports supporting Document Processing.
• Review documents for completeness, accuracy, and compliance.
• Compare submitted materials to system records for consistency.
• Identify discrepancies and escalate as needed.
• Adhere to policies and maintain data confidentiality.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

Bachelor's degree or equivalent

High school diploma + 3 years related experience

Job description

Job Description

What is the opportunity?

As an Operations Associate II, you will play a critical role in ensuring the accuracy, compliance, and integrity of essential documents and forms within our organization. Your responsibilities will include meticulously reviewing a variety of materials to verify proper completion, confirm alignment with system data, and ensure adherence to established policies and procedures.

This role demands strong attention to detail, exceptional critical thinking, and the ability to adapt to evolving requirements. By maintaining high standards of quality and efficiency, you will contribute directly to the smooth operation of our processes and the success of our team.

Joining the established Document Processing team, you will have the opportunity to develop specialized expertise, enhance your analytical skills, and grow professionally in a dynamic and collaborative environment. This position is ideal for individuals who thrive in detail-oriented roles and are committed to delivering precise, reliable results.

What will you do?

• Provide second to none customer service to our clients via email and phone interactions
• Process requests via Salesforce, Workflow and AOS Docupace
• Complete daily reports that support Document Processing
• Attention to Detail: Ensure all tasks, documents, and communications are executed with precision, minimizing errors and maintaining high-quality standards
• Review and validate documents for completeness, accuracy, and compliance.
• Compare submitted materials against system records to ensure consistency.
• Identify discrepancies, escal
• Adhere to policies and procedures while maintaining confidentiality and data security.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
• Demonstrated ability to learn new technology, critical thinking skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
• Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Proficient computer skills in Microsoft-based software products including Word, Excel, Outlook, and Access

Nice-to-have

• Experience within the document review
• Previous experience in the securities, banking or finance industry preferred
• Ability to integrate Excel and Access databases into daily work
• Knowledge on Broadridge is preferred

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $45,000 - $70,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

• Address:
• 250 NICOLLET MALL:MINNEAPOLIS City:
• Minneapolis Country:
• United States of America Work hours/week:
• 40 Employment Type:
• Full time Platform:
• WEALTH MANAGEMENT Job Type:
• Regular Pay Type:
• Salaried Posted Date:
• 2026-09-04 Application Deadline:
• 2026-11-26 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
• Our Employment Opportuni