Operations Associate I (Watertown)

Retail Region 2 Administration; Watertown (MA); On-site; USD 33,062 - 41,328; Full time

Job summary

Retail Region 2 Administration in Watertown, MA is seeking an Operations Associate to manage branch operations, cash vault/ATM duties, and customer service tasks. You will balance cash, audit instruments, and ensure compliance while supporting sales and transactional activities with customers.

Strong communication and multitasking abilities are essential, as is the ability to open accounts, process loans, and refer clients to other bank services.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Strong interpersonal and customer service skills; professionalism.
• Excellent written and verbal communication; relationship building.

Responsibilities

• Maintain primary responsibility for operational elements of a banking office including cash vault and ATM management.
• Audit negotiable instruments and cash drawers and ensure policy compliance.
• Balance and research cash errors; file BSA forms as needed.
• Open deposit accounts and take loan applications; make referrals to other bank lines.
• Provide customer service and handle routine account maintenance.

Skills

Independent work

Multitasking

Customer service

Interpersonal skills

Communication skills

Relationship building

Tech literacy

Job description

Starting Rate: $24.50

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managingnegotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

• Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:


• Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank’s cash forecasting system.


• Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.


• Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.


• Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements


• Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.


• Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

• Opening deposit accounts and taking loan applications for various lending units


• Closing consumer loans


• Making referrals to other bank business lines and third-party partners


• Handling routine account maintenance and other servicing issues


• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.


• Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service’ business are ideal candidates for this role. Basic business acumen and professionalism are also required.Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

• Ability to stand and remain standing for up to five hours at a time without a break.


• May be required to lift and/or move coin/currency bags weighing 25-30 pounds.