Operations Associate I

Eastern Bank; Andover (MA); On-site; USD 27,844 - 39,657; Full time

Benefits offered by this job

Benefits and retirement package

Job summary

Eastern Bank in Andover, MA is seeking an Operations Associate to support branch cash handling, vault duties, and daily transaction processing. You will ensure accuracy, compliance, and service quality while coordinating with colleagues.

Responsibilities emphasize cash vault management, ATM balancing, account opening support, and adherence to bank policies. The role blends sales and service, requiring initiative, reliability, and strong communication skills.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Strong written and verbal communication skills and professionalism.

Responsibilities

• Manage branch cash vault within prescribed limits and be vault custodian.
• Serve as ATM custodian, ensuring it is stocked, functional and balanced daily.
• Audit negotiable instruments and cash drawers for policy adherence.
• Handle operational branch components including balancing, BSA forms, and security.
• Implement compliance and security processes and stay current with requirements.
• Review new account opening docs for compliance and policy adherence.
• Open deposit accounts and take loan applications for lending units.
• Close consumer loans and refer to other bank lines and partners.
• Process monetary transactions including cashing checks, deposits, and currency exchanges.
• Maintain safe deposit records and assist customers with access if applicable.

Skills

Customer service

Interpersonal skills

Tools

Cash forecasting system

Job description

Starting Rate: $24.50. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Responsibilities

• Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank’s cash forecasting system.
• Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.
• Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
• Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements.
• Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
• Routinely reviews new account opening documentation, including some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures.

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

• Opening deposit accounts and taking loan applications for various lending units.
• Closing consumer loans.
• Making referrals to other bank business lines and third‑party partners.
• Handling routine account maintenance and other servicing issues.
• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances.

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration.

Qualifications

• Incumbent must have the ability to work independently, multi‑tasking in a fast‑paced environment. Individual should be an outgoing self‑starter and be technically literate.
• Enthusiastic individuals with strong interpersonal skills and a desire to be in the customer service business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions

• Ability to stand and remain standing for up to five hours at a time without a break.
• May be required to lift and/or move coin/currency bags weighing 25–30 pounds.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.