Operations Associate, Houston, #146

Gopuff; Town of Texas (WI); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Gopuff is seeking Operations Associates to join our on-site operations team. You will pick, pack, and receive products, manage inventory, and prepare orders for delivery with a focus on safety and efficiency.

The role requires flexibility across shifts (1st, 2nd, 3rd) and physical ability to lift up to 49 pounds; prior retail or restaurant experience is a plus but not mandatory.

Qualifications

• Experience in restaurant or retail environments is preferred but not required.
• Ability to work a fluid schedule, including peak shifts (1st–3rd).
• Familiarity with basic web-based software such as Google G-Suite.

Responsibilities

• Pick and pack items for dispatch to customers.
• Receive and unpack pallets, ensure inventory accuracy, and resolve discrepancies.
• Manage inventory and re-shelving of canceled orders; maintain clean, organized facilities.
• Follow FIFO for waste and spoilage; handle substitutions and out-of-stock items with customers.
• Operate carts, pallet jacks, and other equipment safely during shifts.
• Support kitchen and food/beverage prep and packaging to meet recipes and standards.
• Follow health, safety, and sanitation guidelines for all products.

Skills

Restaurant/retail experience

Fluid work schedule

Web-based software (Google G-Suite)

Stand/walk for duration

Lift up to 49 pounds

Education

High School Diploma or GED

Job description

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Responsibilities

• Pick and pack items for dispatch to customers
• Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
• Manage inventory and re-shelving of canceled orders
• Clean and organize sales floor and overall facility
• Manage waste and spoilage through strict compliance with FIFO practice
• Contact customer for substituted or out-of-stock items
• Handle, scan and move product in a safe and well-organized manner
• Stand, push, pull, squat, bend, reach and walk during shifts
• Use carts, pallet jacks, dollies and other equipment to move product
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Capability to walk several flights of steps periodically throughout the day
• Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards
• Ensure accuracy of all food and beverage packaged for delivery
• Follow health, safety and sanitation guidelines for all products
• Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements
• Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation
• Prepare, package and stage/handoff orders

Qualifications

• High School Diploma or GED Equivalent
• Experience working in a restaurant or retail environment (preferred, not required)
• The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)
• General working knowledge of basic web-based software applications (e.g. Google G-Suite)
• Stand and walk for the duration of an assigned shift
• Lift up to 49 pounds
• Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays

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