Operations Associate (Full-Time) - Chestnut Hill

ALO; United States; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Generous employee discount

Free Wellness Club membership

Medical, dental and vision plans

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO in Chestnut Hill, MA is seeking an Operations Associate to drive profitability and efficiency on the store team. You will work with the Operations & Visual Management team to initiate work, complete tasks, and provide feedback to achieve optimal results.

You will move across the sales floor, handle inventory, shipping and replenishment, maintain visual standards, and support safe, productive store operations while delivering exceptional guest experiences.

Qualifications

• 1+ years experience in a client-centric, sales or operations environment.
• Constant movement in all store areas and lifting up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and twist; stand for a full shift.
• Passion for customer service and delivering exceptional experiences.
• Self-motivated with drive to excel individually and in a team.
• Aligns with ALO's Guiding Principles.

Responsibilities

• Execute inventory management to maximize accuracy and reduce shrink.
• Investigate inventory issues with store leadership to improve processes.
• Support shipment, receiving, replenishment, floor sets and supply management.
• Maintain strong visual standards on the sales floor.
• Collaborate with budgets, expenses, vendors, technology and facilities.
• Promote a safe work environment and efficient stockroom practices.
• Move across the floor to support business needs and guest service.
• Engage in company-level operations directives with the team.
• Process shipments and ensure product flow with daily replenishment.

Skills

Client-centric experience

Mobility

Lifting 50 lbs

Physical agility

Endurance

Customer service

Self-motivation

Cultural fit

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

JOB RESPONSIBILITIES

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to elevate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

OPERATIONS ASSOCIATE QUALIFICATIONS

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles

OPERATIONS ASSOCIATE SCHEDULE

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $17.00 - $19.00/ hour in Chestnut Hill, MA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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