Operations Associate (Full-Time)

Ace Hardware; New Kensington (Westmoreland County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discount

Health and dental insurance

Paid time off

Job summary

Ace Thrift Supply is seeking an Operations Associate to enhance the shopping experience in New Kensington. You'll assist customers, maintain store appearance, and support daily operations such as stocking and loading. This full-time role emphasizes customer service, teamwork, and growth opportunities.

The ideal candidate is dependable, has strong communication skills, can operate a forklift, and thrives in a fast-paced environment. Enjoy competitive pay and employee benefits, while being part of a trusted local brand.

Qualifications

• Ability to lift up to 50 lbs and stand for extended periods.
• Flexible availability, including evenings, weekends, and holidays.
• Basic computer skills and willingness to learn store systems.

Responsibilities

• Support daily operations including loading customer purchases.
• Receive deliveries, stock shelves, and organize merchandise.
• Deliver friendly service by welcoming customers and assisting with product selection.
• Collaborate with teammates to ensure smooth store operations.

Skills

Customer service orientation

Strong communication skills

Ability to operate a forklift

Detail-oriented

Tools

Forklift

Pallet jack

Job description

Join a team where service, teamwork, and community come together.

Ace Thrift Supply is looking for a friendly, dependable, and customer-focused individual to join our team as an Operations Associate (Full-Time).

As an Operations Associate, you’ll play a key role in creating a welcoming shopping experience — assisting customers, maintaining store appearance, and supporting daily operations like stocking and loading. Whether you're helping a neighbor find the right product, receiving and loading orders or keeping the warehouse and sales floor organized, your contribution helps keep the store running smoothly. This is a great opportunity to grow retail skills, contribute to your community, and be part of a team that takes pride in helping customers get their projects done right.

What to Expect

• Hands-on customer service – Work directly with customers, answer questions, and help neighbors find the right solutions for their projects
• A team-driven workplace – Collaborate with supportive teammates in a fast-paced, energetic environment where the day goes quickly
• Growth from day one – Receive training, product knowledge, and customer service skills that can grow into long-term retail or management opportunities
• Pride in wearing the Ace name – Free uniform shirts, vests, and more so you can represent the brand and feel part of the team
• Work-life balance – Enjoy rotating weekends off while still being part of a business that serves the community every day

Key Responsibilities

• Store Operations – Support daily operations including loading customer purchases (e.g., pipe, bagged goods) and facility upkeep
• Inventory & Merchandising – Receive deliveries, stock shelves, and organize merchandise for easy shopping. Ensure accurate labeling, pricing, and signage while keeping aisles clean, safe, and visually appealing. Assist with seasonal resets, promotions, and timely replenishment
• Customer Service – Deliver friendly, helpful service by welcoming customers, assisting with product selection, and ensuring a positive shopping experience
• Sales Support – Recommend solutions, promote Ace Rewards, and support store sales goals through personalized customer interactions
• Teamwork & Communication – Collaborate with teammates and take direction from management to ensure smooth store operations
• Learning & Growth – Take part in ongoing training to strengthen product knowledge, service skills, and career development

Qualifications & Requirements

• Ability to operate a forklift and pallet jack
• Comfortable lifting up to 50 lbs and standing for extended periods
• Strong communication and people skills with a customer-first mindset
• Flexible availability, including evenings, weekends, and holidays
• Reliable, proactive, and adaptable in a fast-paced environment
• Detail-oriented and able to manage multiple tasks
• Basic computer skills and willingness to learn store systems

Why Join Ace Thrift Supply?

• Competitive pay with opportunities for advancement
• Training and development in retail, sales, and product knowledge
• Supportive management and a community-focused workplace
• Employee discount, health and dental insurance, paid time off, and more
• Trusted local brand with the strength of the Ace Hardware network

Ace Thrift Supply is an Equal Opportunity Employer and maintains a drug-free workplace.