Operations Associate - Flex

LVMH; Concord (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora in Concord Mills, NC is seeking an Operations Associate to support daily store operations, manage inventory, stock replenishment, and order fulfillment while upholding brand standards. You’ll assist visual merchandising and help deliver exceptional client experiences in a fast-paced retail setting.

The role emphasizes teamwork, reliability, and a proactive approach to store operations, with opportunities to influence customer satisfaction and sales performance.

Qualifications

• 1-2 years of experience in retail, hospitality or client-focused environment.
• Excellent organizational and time management skills.
• Quick learner with ability to absorb and communicate product knowledge.
• Ability to support outstanding client service.
• Excellent communication and interpersonal skills.
• Team player with a goal-driven mindset.
• Comfortable in a fast-paced environment and physically able to lift up to 50 pounds.

Responsibilities

• Support daily operations: inventory, stock replenishment, order fulfillment and maintain standards.
• Assist with visual merchandising and promotional setups.
• Deliver exceptional service to create standout client experiences and meet sales goals.
• Foster inclusivity and teamwork to promote a collaborative store culture.
• Uphold Sephora standards by following policies and ensuring a safe shopping environment.

Skills

Organizational skills

Time management

Customer service

Communication

Team player

Adaptability

Job description

Job ID: 299308
Store Name/Number: NC-Concord Mills (1724)
Address:8111 Concord Mills Blvd Suite 235, Concord, NC 28027, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time:Flex
Position Type: Non-guaranteed hours
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store—ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising, your attention to detail and proactive mindset will help keep everything running beautifully. If you’re organized, collaborative, and passionate about retail operations, this is your moment to Belong to Something Beautiful.
Key Responsibilities

• Support daily operations Manage inventory, stock replenishment, order fulfillment, and maintain operational standards
• Assist with visual merchandisingEnsure the store reflects Sephora’s brand through accurate promotional setups and event execution
• Deliver exceptional serviceSupport the team in creating outstanding client experiences and achieving sales goals
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe, secure, and enjoyable shopping experience for all

Profile

Job ID: 299308
Store Name/Number: NC-Concord Mills (1724)
Address:8111 Concord Mills Blvd Suite 235, Concord, NC 28027, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time:Flex
Position Type: Non-guaranteed hours
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store—ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising, your attention to detail and proactive mindset will help keep everything running beautifully. If you’re organized, collaborative, and passionate about retail operations, this is your moment to Belong to Something Beautiful.
Key Responsibilities

• Support daily operations Manage inventory, stock replenishment, order fulfillment, and maintain operational standards
• Assist with visual merchandisingEnsure the store reflects Sephora’s brand through accurate promotional setups and event execution
• Deliver exceptional serviceSupport the team in creating outstanding client experiences and achieving sales goals
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe, secure, and enjoyable shopping experience for all

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hrs/week
  • Part Time: 15-29 hrs/week
  • Flex (as needed): 4-14 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• 1-2 years of experience in a similar role or in a retail, hospitality, or client-focused environment
• Excellent organizational and time management skills
• Quick learner with the ability to absorb and communicate product knowledge
• Ability to support outstanding client service
• Excellent communication and interpersonal skills.
• Team player with a goal-driven mindset
• Comfortable in a fast-paced environment with a strong client focus
• Physically able to lift and carry up to 50 pounds

While at Sephora, you’ll enjoy

Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
$18.00 - $20.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.
Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.