Operations Associate - Eastgate Mall

JCPenney; Cincinnati (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Paid vacation

401(k) with Company match

Associate discount

Paid holidays

Job summary

JCPenney seeks an Operations Associate to enhance the customer experience by performing essential operational tasks prior to store opening. This role demands a fast-paced work environment with key responsibilities that include customer service, pricing execution, merchandise replenishment, and maintaining stockroom standards.

The ideal candidate has 1-2 years of retail experience, thrives in a team setting, and shows a strong commitment to meeting customer needs.

Qualifications

• 1-2 years retail experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and respond to inquiries.
• Execute pricing and signing on merchandise.
• Replenish and restock merchandise as needed.
• Receive and unload merchandise deliveries.
• Maintain clean and organized backroom standards.
• Contribute to omnichannel efforts such as Buy Online Pickup in Store.
• Implement merchandising strategies as communicated by leadership.
• Engage in continuous learning and development.

Skills

Customer Service

Problem Solving

Efficiency

Merchandising Standards

Team Collaboration

Job description

Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
• Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards: You keep the stockroom safe, clean, and organized .
• Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Work experience- 1-2 years retail experience

At this time, JCPenney does not anticipate closing this job opportunity.

What you get

• Medical/dental/vision
• Term life insurance
• Paid vacation/holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Eight paid holidays during the calendar year
• Additional compensation for associates scheduled on holiday

*For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $12.00/Hr -USD $15.00/Hr.