Operations Associate Analyst

lplfinancial; Fort Mill (SC); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an Associate Analyst in Fort Mill, SC to provide critical operational support for the Overlay Service suite (GWP, MWP, OMP, PWP, SMA). You will ensure requests are accurate, processed on time, and compliant with SLAs and regulations.

The role involves collaborating across teams, maintaining product knowledge, and contributing to process improvements while delivering high-quality client service.

Qualifications

• 2+ years of operations experience, preferably in financial services.
• Experience with MS Office, Beta, Siebel, ClientWorks, and the Move Money Tool is required.
• Strong written and verbal communication skills, with excellent customer service skills.
• Strong problem-solving and analytical skills, with keen attention to detail.
• Ability to work independently, within a group, and across departments in a fast-paced, deadline-driven environment.

Responsibilities

• Provide critical operational support for Overlay Service products (GWP, MWP, OMP, PWP, SMA).
• Maintain up-to-date knowledge of Overlay Service products.
• Accurately process requests across multiple platforms.
• Act as a liaison between Overlay Service and Overlay Operations.
• Support internal business partners with Overlay Service products.
• Ensure advisor-driven requests are processed within SLA and regulatory requirements.
• Assist with new processes and procedures and with inquiry resolution.

Skills

Communication skills

Analytical skills

Attention to detail

Independent work

Tools

MS Office

Beta

Siebel

ClientWorks

Move Money Tool

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The Associate Analyst, Overlay Service provides critical operational support across the products supported by Overlay Service - Guided Wealth Portfolios (GWP), Model Wealth Portfolios (MWP), Optimum Market Portfolios (OMP), Personal Wealth Portfolios (PWP), and Separately Managed Accounts (SMA). Acting as a key liaison between Overlay Service and Overlay Operations, the Associate Analyst ensures advisor-driven requests are in good order and processed accurately within our Service Level Agreements (SLAs). This role also supports quality control, process improvement, and the resolution of complex inquiries in partnership with operations teams across the firm.

Responsibilities

• Provide critical operational support for the various products supported by Overlay Service (GWP, MWP, OMP, PWP, and SMA).
• Maintain up-to-date knowledge and a strong understanding of the various products supported by Overlay Service (GWP, MWP, OMP, PWP, and SMA).
• Accurately process requests across multiple platforms.
• Act as a liaison between Overlay Service and Overlay Operations.
• Support internal business partners with Overlay Service products.
• Ensure advisor-driven requests are in good order and processed within our Operation's Service Level Agreement (SLA).
• Ensure compliance with regulatory requirements and adapt to regulatory changes.
• Support operational partners with processing tasks and quality control (QC) processes to ensure daily operational tasks are completed correctly.
• Assist with the implementation of new processes and procedures.
• Assist with inquiry resolution, which entails research and coordination with various operations departments.
• Begin reviewing processes and procedures, focusing on increasing efficiencies and reducing risk.
• Maintain policy and procedure documents as changes arise.
• Serve as a Subject Matter Expert (SME) in at least one area of Overlay products, trading processes, and regulations, while maintaining intermediate knowledge of the various products supported by LPL Financial (MWP, OMP, PWP, GWP, and Manager Select platforms).
• Collaborate with internal business partners to support system enhancements and testing, resolve escalations, and adapt to process changes.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 2+ years of operations experience, preferably in financial services.
• Experience working with MS Office, Beta, Siebel, ClientWorks, and the Move Money Tool is required.
• Strong written and verbal communication skills, with excellent customer service skills.
• Strong problem-solving and analytical skills, with keen attention to detail.
• Ability to work independently, within a group, and across departments in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills, with excellent customer service skills.
• Strong problem-solving and analytical skills, with keen attention to detail.

Preferences

• Progressing toward SIE licensing (opportunity to license in the future if not already licensed).
• Prior experience supporting managed accounts or advisory platforms.

Pay Range: $20.85-$34.71/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have