Operations Associate

NBT Bancorp Inc.; Town of Canajoharie (NY); On-site; USD 25,485 - 29,177; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical Coverage

Retirement Plans

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

NBT Bancorp Inc. in Canajoharie, NY, seeks an Operations professional to handle various tasks including answering customer queries and processing transactions. The ideal candidate will demonstrate strong customer service and data entry skills, with a High School diploma or equivalent.

This role requires attention to detail and adherence to security protocols. Full-time employees enjoy generous benefits including medical coverage, retirement plans, and tuition reimbursement.

Qualifications

• Strong customer service skills required.
• Experience in data entry preferred but not mandatory.
• Basic accounting knowledge is beneficial.

Responsibilities

• Process monetary/non-monetary transactions efficiently.
• Ensure security measures and procedures are followed.
• Respond to customer inquiries within service standards.
• Train new employees and develop procedures.

Skills

Customer service skills

Data entry skills

Basic accounting skills

PC skills in a Windows environment

Education

High School graduate, GED or equivalent experience

Job description

Pay Range

$18.50 - $21.18

Job Summary

Responsible for performing various duties related to the Operations area. Functions to include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues and understanding double entry bookkeeping as it relates to daily production work.

Education and Experience

High School graduate, GED or equivalent experience.

Skills and Abilities

• Customer service skills.
• Data entry skills helpful but not required.
• Basic accounting skills helpful but not required.
• PC skills in a Windows environment.

Tasks Performed

• 60% Process monetary/non-monetary transactions; perform data input functions; perform verification of data; perform scanning and indexing; reconcile assigned accounts; resolve exception issues; perform research; accurately and efficiently as assigned.
• 10% Ensures that all security measures, procedures, and controls are adhered to.
• 10% Respond to internal and external customer inquiries.
• 10% Uphold service level standards under normal conditions.
• 5% Develop procedures in conjunction with the supervisor and train new employees.
• 5% Other duties as assigned.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 75% of time or greater.
• Move objects up to 10 lbs.

Benefits for Full‑Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer‑Paid Disability Coverage: Both short‑term and long‑term, with an option to purchase additional long‑term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part‑Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part‑Time Employees

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future.
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Equal Employment Opportunity Statement

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [e-mail].