Operations Associate

CB2; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Job summary

CB2 is seeking an Operations Associate to maintain an efficient stockroom and support the sales floor in Philadelphia. You will fulfill customer orders, manage inventory, and keep displays up-to-date while following store policies and safety guidelines.

Collaboration with the store team and leadership is essential to delivering excellent service. The role requires a positive attitude, strong multitasking skills, and the ability to learn and use store systems for pricing and promotions in a

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Stock the sales floor and displays so items are available for customers.
• Process incoming shipments and curbside orders promptly.
• Maintain an organized stockroom and perform regular stock checks.
• Greet customers and respond to questions, escalating as needed.
• Uphold safety and loss prevention guidelines per policy.
• Collaborate with Visual Merchandiser and management for floor changes.
• Inform team about new items, shorts, or overages.
• Support store operations, pricing, and promotions with systems.

Skills

Customer service

Interpersonal skills

Communication skills

Data entry

Tools

AS400 system

Zebra handheld devices

Theatro communication system

Job description

As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Operations Associate...

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Assist the Visual Merchant to support seasonal floor changes, as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication system
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred