Operations Associate

Crate and Barrel; New York, Northern (NY, KY); On-site; USD 32,000 - 40,000; Full time

Job summary

Crate and Barrel is seeking an Operations Associate to maintain an efficient stockroom and support the salesfloor. You will process orders, manage inventory, and present displays while aligning with store policies and safety standards.

Reporting to the Assistant Store Leader, you will learn and operate essential systems to support pricing, promotions, and daily operations. A positive attitude, flexibility, and multitasking throughout a fast-paced environment are essential for success.

Qualifications

• Customer service and retail experience preferred.
• Ability to learn and use store systems (POS, AS400, LMS).
• Maintains safety and loss prevention guidelines.

Responsibilities

• Process all incoming and outgoing packages, including curbside, ship from store, buy online pickup in store.
• Assist in preparing the stockroom for inventory and perform inventory duties.
• Perform stock checks and maintain organized stockroom.
• Execute and maintain visual merchandising standards on the sales floor.
• Ensure products and displays are stocked and available for customers.
• Provide excellent service and uphold company standards in selling and teamwork.
• Greet customers, respond to questions, process payments, and involve management as needed.
• Support store safety standards and training.
• Promote store profitability and operational excellence with leadership by example.
• Drive sales through customer engagement, product knowledge, and suggestive selling.
• Communicate promotions, loyalty programs, and initiatives to customers.
• Promote the brand through customer engagement and demonstrations.

Skills

Interpersonal communication

Multitasking

Customer service

English literacy

Teamwork

Tools

POS system

AS400 system

Company email system

Learning management system

Job description

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Operations Associate...

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred