Operations Associate

Handshake; New York (NY); Hybrid; USD 92,000 - 115,000; Full time

Benefits offered by this job

Ownership

Financial Wellness

Family Support

Wellbeing

Growth

Remote & Office

Time Off

Connection

Job summary

Handshake is seeking an Operations Associate for Trust & Safety to help keep the marketplace safe. You will analyze data, triage escalations, and manage a BPO verification team, partnering with Support and Delivery teams to surface improvements.

You’ll work across data metrics, identify patterns, and scope larger problems for Product and Engineering, enabling the team to reduce operational load and focus on structural fixes.

Qualifications

• 1+ years of experience in a highly analytical, ops-focused role (new-grad candidates with a relevant quantitative internship are welcome)
• Strong SQL skills, with the ability to independently pull and analyze data
• A quantitative academic background (e.g. computer science, math, data science, or similar) or equivalent experience
• Comfort with AI-assisted tooling (e.g. Claude Code) for data and workflow tasks
• Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook
• Strong written communication skills — this role writes much of the direct communication sent to affected users

Responsibilities

• Analyze trust & safety data and metrics — precision, recall, verification wait times, and more — to track team health and surface opportunities for improvement
• Triage and resolve escalations involving fraudulent, suspicious, or blocked users, and identify recurring patterns worth solving at the root instead of one ticket at a time
• Manage the BPO verification team, including SOPs, training, quality measurement, and handling of edge cases
• Partner cross‑functionally with Support, Fellow Experience, and Delivery teams whose work depends on Trust & Safety’s decisions
• Scope and document larger problems, spinning up analysis on recurring issues so the team can bring clear, well‑supported asks to Product and Engineering

Skills

SQL

Analytical

Data science background

AI tools

Ambiguity tolerance

Written communication

Education

Quantitative degree or equivalent

Tools

Claude Code

Job description

About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why Join Handshake Now

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
• Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions
• Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
• Build a massive, fast-growing business with billions in revenue

About Handshake AI

Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post‑training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.

About The Role

The Operations Associate will be the dedicated execution partner for Trust & Safety, helping keep fraudulent activity off the marketplace. You’ll split time across three areas: analyzing data to track team health metrics, triaging and resolving user‑support escalations (and identifying the trends behind them), and managing the team of outsourced BPO reviewers who verify new users — their SOPs, training, and quality. The goal is to take enough of the daily operational load off the team’s plate that it can spend more time on the structural, product‑and‑engineering fixes that reduce that load for good. You’ll work closely with Support, Fellow Experience, and Delivery teams whose work feeds into and depends on Trust & Safety decisions.

• Analyze trust & safety data and metrics — precision, recall, verification wait times, and more — to track team health and surface opportunities for improvement
• Triage and resolve escalations involving fraudulent, suspicious, or blocked users, and identify recurring patterns worth solving at the root instead of one ticket at a time
• Manage the BPO verification team, including SOPs, training, quality measurement, and handling of edge cases
• Partner cross‑functionally with Support, Fellow Experience, and Delivery teams whose work depends on Trust & Safety’s decisions
• Scope and document larger problems, spinning up analysis on recurring issues so the team can bring clear, well‑supported asks to Product and Engineering

You Have

• 1+ years of experience in a highly analytical, ops‑focused role (new‑grad candidates with a relevant quantitative internship are welcome)
• Strong SQL skills, with the ability to independently pull and analyze data
• A quantitative academic background (e.g. computer science, math, data science, or similar) or equivalent experience
• Comfort with AI‑assisted tooling (e.g. Claude Code) for data and workflow tasks
• Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook
• Strong written communication skills — this role writes much of the direct communication sent to affected users

Bonus Points

• Experience in fraud, trust & safety, or risk operations
• Experience managing or working with a BPO or other outsourced vendor team
• Familiarity with identity verification tools (e.g. Persona)

We Offer

Handshake delivers benefits that help you feel supported and thrive at work and in life. The below benefits are for full‑time US employees.

• Ownership: Equity in a fast‑growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.

Compensation Range: $92K - $115K