Operations Associate

Drive Capital; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Drive Capital is seeking an organized Operations Associate to support day-to-day operations and client coordination at Sparx. The ideal candidate will possess a Bachelor’s degree, ideally have 1-2 years of relevant experience, and demonstrate exceptional organization and communication skills. Responsibilities include managing client relationships, financial workflows, and identifying efficiencies across operations. Proficiency in Excel and Google Workspace is required for this fast-paced role based in New York.

Qualifications

• 1-2 years of experience in operations, business coordination, or client-facing roles is a plus.
• Ability to manage multiple workflows simultaneously.
• Proactive, resourceful, and comfortable taking ownership of tasks.

Responsibilities

• Support day-to-day coordination with Sparx clients and partners.
• Support financial workflows including invoicing and accounts receivable.
• Identify opportunities to improve operational processes.

Skills

Exceptional organization and attention to detail

Strong written and verbal communication skills

Proficiency in Excel and Google Workspace

Problem-solving skills

Education

Bachelor's degree

Tools

Excel

Google Workspace

Job description

Company Overview

Sparx is the Risk Operating System (RiskOS) for value-based care, backed by Thrive Capital and Drive Capital. We are already working with over 25% of Accountable Care Organizations in MSSP, REACH, and KCC. Collectively, our customers provide care for one in every ten Medicare beneficiaries. We are building a high-impact team to transform value-based care through our industry-leading, integrated data and actuarial software platform.

Role Overview

The Operations Associate is a highly organized, execution-focused role responsible for supporting day-to-day operational workflows and client coordination across Sparx’s customer base. This individual will work closely with leadership to ensure operational efficiency across client relationships, insurance partners, renewals, internal processes, and financial administration. The role requires exceptional organization and attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Account Management and Renewals

• Support day-to-day coordination with Sparx clients and partners, ensuring timely responses and follow-ups.
• Track client deliverables, communications, and deadlines to ensure smooth execution across accounts.
  Assist with managing renewal timelines, coordinating required documentation, and preparing materials for renewal processes.
• Maintain organized client records and documentation to support ongoing account management and retention.

Financial Operations and Accounting Coordination

• Support financial workflows including invoicing, accounts receivable, accounts payable, and reconciliation processes.
• Prepare and track invoices and coordinate with clients on payments.
• Assist with month-end close processes and maintain accurate internal financial documentation.

Operational and Administrative Support

• Support day-to-day operational workflows across the organization.
• Coordinate internal meetings, client calls, travel logistics, and executive scheduling as needed.
• Identify opportunities to improve operational processes and drive efficiency across Sparx workflows.
• Provide general operational support across client management, internal projects, and company initiatives.

Qualifications

• Bachelor’s degree required.
• 1-2 years of experience in operations, business coordination, consulting, finance, or client-facing roles is a plus.
• Exceptional organization and attention to detail, with the ability to manage multiple workflows simultaneously.
• Strong written and verbal communication skills and a professional, client-facing communication style.
• Proactive, resourceful, and comfortable taking ownership of tasks and driving them to completion.
• Ability to operate in a fast-paced environment while maintaining accuracy and accountability.
• Strong problem-solving skills and intellectual curiosity.
• Proficiency in Excel, Google Workspace, and general business productivity too.