Operations Associate

AdaptHealth; Conway (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid Time Off

Stock purchase plan

Parental leave

Disability insurance

Life insurance

Health savings accounts

Teledoc access

Identity protection

Job summary

AdaptHealth is seeking an Operations Specialist – Driving to support patient care and drive operational excellence in our home medical equipment network. You will help optimize workflows, review documentation, and navigate EMR systems to track data and improve service quality.

The ideal candidate has a high school diploma and about 1 year of related experience, plus a valid driver's license. Training and growth opportunities are offered as part of our comprehensive total rewards program.

Qualifications

• High School Diploma or equivalent required.
• 1 year of relatable work experience required.
• Valid and unrestricted driver’s license required.
• Experience in healthcare administration, billing, or call center is a plus.

Responsibilities

• Support regional operations through workflow improvement and training.
• Review documentation including insurance verification and authorizations.
• Navigate EMR systems to enter, track, and validate patient data.
• Analyze workflows and implement solutions to improve efficiency and quality.
• Collaborate with teams to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines and ensure HIPAA compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Meet quality metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care.

Skills

Verbal communication

Written communication

Multi-tasking

Computer literacy

Driver's license

Education

High School Diploma

Associate degree

Healthcare Administration

Business Administration

Tools

Microsoft Office

Healthcare systems

Job description

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

Job Type

Full-time

Description

AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

About The Role

Operations Specialist – Driving

The Operations Specialist role is one that supports patient care and operational excellence in our business. This role is unique in its ability to impact patient outcomes while driving process improvements and team performance.

Core Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Deliver, set up, and educate patients on home medical equipment as needed
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Safely operate company vehicles for equipment delivery
• Perform other duties as assigned

Why You’re the Best Fit

• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
• Valid and unrestricted driver’s license
• One (1) year of relatable work experience required
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
• Ability to multi-task in a fast paced environment
• Proficient computer skills, Microsoft Office and healthcare systems are a plus
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan
• Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.