Operations Assistant Store Manager in Training

The Home Depot

Kennesaw (GA)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

The Home Depot is offering an Operations Assistant Store Manager in Training (OASM-IT) program designed to immerse you in the essential duties of store leadership. You will work alongside the Store Manager, ASMs, and field teams to learn, mentor, and develop strategies that drive sales and profitability across departments.

During the up-to-6 week training, you will master customer service, operations, safety standards, inventory control, and back-office processes while promoting a culture of

Qualifications

Minimum qualifications include being 18+ years old and legally allowed to work in the United States.
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Minimum education of high school diploma/GED; preferred bachelor’s degree.

Responsibilities

Participate in a structured training program covering operations, customer service, sales, profitability, and policies.
Support staffing, scheduling, stock accuracy, and service needs for installed sales, special orders, and product sales.
Learn performance management, including reviewing associate performance and disciplinary processes.
Assist in planning merchandise placement, signing, and inventory controls; learn to operate store equipment and systems.
Perform opening/closing duties, uphold SOPs, safety compliance, and prevent shrink.

Skills

Collaboration

Leadership

Communication

Customer focus

Resourcefulness

Education

High school diploma or GED

Bachelor’s degree or equivalent

Job description

Position Purpose

Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.

Key Responsibilities

50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

Direct Manager/Direct Reports

This position reports to Store Manager
This position has 0 direct reports.

Travel Requirements

Typically requires overnight travel less than 5% of the time.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications

Demonstrated ability to collaborate and work effectively with cross-functional teams

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

Preferred Years of Work Experience

Minimum Leadership Experience