Operations Assistant Store Manager in Training

Home Depot; Carolina (PR); On-site; USD 42,000 - 65,000; Full time

Job summary

The Home Depot is seeking an Operations Assistant Store Manager in Training (OASM-IT) to gain hands-on experience in store management. The program includes mentorship, leadership development, and exposure to key areas such as Customer Service, Receiving, Tool Rental, and Back Office.

During the training period (up to 6 weeks), you will learn to lead by example, manage associates, sales, safety standards, and store profitability, and collaborate with Store Manager, ASMs, and field teams to

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Responsibilities

• Participate in a structured training program covering all aspects of store management, including operations, customer service, sales and profitability, and procedures.
• Supervise selling efforts, drive customer service and associate engagement, and resolve customer concerns promptly.
• Plan merchandise placement, signing, and stock integrity through inventory management.
• Learn and perform opening/closing MOD duties and adherence to store SOPs with emphasis on safety and shrink reduction.
• Follow safety and hazmat procedures and Safety Matters guidelines at all times.

Skills

Action Oriented

Collaborates

Communicates Effectively

Customer Focus

Resourceful

Education

High school diploma / GED

Bachelor's degree preferred

Job description

Position Purpose:

Operations Assistant Store Manager in Training (OASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.

Key Responsibilities:

• 50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.

• 15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly

• 15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.

• 10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.

• 10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

Direct Manager/Direct Reports:

• This position reports to Store Manager

• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Demonstrated ability to collaborate and work effectively with cross-functional teams

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• 3

Minimum Leadership Experience:

• 2 + years of leadership experience

Preferred Leadership Experience:

• 3 + years of leadership experience

Certifications:

• None

Competencies:

• Action Oriented

• Collaborates

• Communicates Effectively

• Customer Focus

• Resourceful

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00