Operations Assistant NF-02

U.S. Army MWR

Fort Irwin (CA)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

U.S. Army MWR at Fort Irwin is seeking a hands-on Restaurant Supervisor to oversee daily dining operations and staff.

This role includes supervising front and back-of-house activities, handling cash, and ensuring service standards during peak hours. The ideal candidate will have at least 6 months in fast-paced food/beverage environments, strong customer service and interpersonal skills, and a readiness to support a military community both on-site and in coordination with supervisors.

Qualifications

A minimum of 6 months experience effectively working in a fast‑paced food and beverage establishment or a current MWR Texas Roadhouse team member.
Must possess good interpersonal, communication and customer service skills.

Responsibilities

Performs hands-on supervision of the restaurant including occasional non-scheduled assisting with serving, hosting, cooking and other duties.
Monitors operations during peak hours to ensure smooth running and adherence to schedules and priorities.
Ensures staff is present and informed about services, prices, dress codes, standards of behavior, and events; ensures recipes and procedures are followed.
Assumes responsibility for cash during shift including cash handling; conducts inventory at start and end of shift.
Provides administrative supervision to employees, authorize clock in/out; reports on employee performance to supervisors.

Skills

Staff supervision

Customer service

Interpersonal skills

Cash handling

Basic math

Tools

Microsoft Office

Job description

Summary

This position is located at: Shockwave - Fort Irwin, California.

Shockwave serves up mouthwatering pizzas, flavorful appetizers, hearty pastas, crisp salads, and so much more. The facility offers a relaxing or fun atmosphere with arcade games, pool tables, air hockey, and outdoor patio, making it the perfect spot for everyone. There are also multiple TVs for sports and entertainment, as well as a full bar.

Eligibility

Open to U.S. Citizens, Nationals or those who owe allegiance to the U.S. and United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

Performs "Hands-on" supervision of the restaurant. This includes but is not limited to occasional temporary non-scheduled assistance with serving, hosting, cooking and other duties.
Monitors operations to ensure smooth running of the business operation during peak business hours to set the pace in Front and Back of the House. Adherence to established schedules of activities and priorities.
Assures the presence of personnel to carry out the services offered; provides information concerning services, prices, dress codes, standards of behavior, and special events. Ensures staff is following established recipes and procedures.
Assumes responsibility for cash during shift including cash collected from waiter’s guest checks. Conducts inventory at beginning and/or end of shift.
Provides administrative supervision to all employees, authorize employees to clock in and out; reports to functional supervisors on employee performance.

Requirements

Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
Must be 21 years of age.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following

A minimum of 6 months experience effectively working in a fast‑paced food and beverage establishment or a current MWR Texas Roadhouse team member.
Must possess good interpersonal, communication and customer service skills.

Highly Preferred Criteria

Preferred Qualifications Highly preferred candidates will be referred to management first. In addition to meeting the above qualifications, highly preferred is defined as also meeting any of the criteria listed below:

Skills in Microsoft Office systems.

Education

This job does not have an education qualification requirement.

Area of Consideration

This job is open to candidates WORLDWIDE. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

PCS Costs

Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Incentives and Bonuses

Incentives will not be paid.

Allowances and Differentials

This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Important Information Regarding Access to Certain Federal Facilities

Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities

After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Termination of Spouse Employment Preference

Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

Discover Your Path to Success

Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Agency Benefits Overview

Working for Army Non‑Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on‑base facilities, including fitness centers, libraries, and many other amenities.

Regular full‑time and part‑time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

Review our benefits

Required Documents

Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two‑page resume limit refer to: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant‑guidance‑on‑the‑two-page‑resume‑limit/
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.