Operations and Automation, Vice President

JPMorganChase; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase in Chicago seeks a Vice President of Operations and Automation to lead a portfolio of programs modernizing partnerships and talent engagements, delivering workflow automation and AI-enabled process improvements across intake, contracting, onboarding, invoicing, and reporting.

You will establish reusable operating foundations—playbooks, governance, and rhythms—to drive execution, controls, and measurable outcomes across organizations, with strong emphasis on risk and compliance

Qualifications

• 8+ years of program or project management leadership experience in large, matrixed organizations.
• 5+ years of experience delivering cross-functional initiatives with technology and data components, including automation or workflow tooling.
• Ability to translate business needs into clear scope, delivery plans, and measurable outcomes.
• Proven ability to influence senior stakeholders and drive decisions across partner organizations.
• Strong written and verbal communication skills, including executive-level status reporting.
• Demonstrated ability to manage multiple workstreams, prioritize effectively, and deliver in ambiguous environments.
• Strong risk, controls, and governance mindset with experience partnering with Legal, Compliance, Controls, or Risk teams.
• Bachelor's degree required.

Responsibilities

• Lead end-to-end programs that strengthen execution of external partnerships and talent engagements.
• Deliver workflow automation and AI-enabled improvements across intake, contracting/approvals, onboarding, invoicing, reporting, and tracking.
• Build scalable data capture and tracking for sponsorships and partnerships across sports, entertainment, and culture.
• Standardize playbooks, templates, operating rhythms, and governance forums for consistent execution across both organizations.
• Partner with business and functional stakeholders to map processes, clarify decision rights, and improve execution quality.
• Define scope, milestones, dependencies, and success metrics; deliver executive-ready status, risk, and issue reporting.
• Drive cross-functional decision-making, manage trade-offs, and remove blockers to maintain delivery momentum.
• Align documentation, reporting standards, and control practices to establish cohesive ways of working across both organizations.
• Partner with Legal, Risk, Controls, and Compliance to maintain an effective control environment and ensure audit/exam readiness.
• Identify and implement process improvements that increase efficiency while preserving governance and control standards.
• Lead change management through communications, training, and adoption measurement for new tools and processes.

Skills

Program leadership

Cross-functional collaboration

Stakeholder influence

Executive reporting

Risk governance

Communication

Education

Bachelor's degree

Tools

Automation tools

Job description

Job Description

Build the operating engine behind high-impact partnerships and talent engagements. This role leads programs that improve speed, transparency, and governance across end-to-end delivery. As a Vice President in Operations and Automation supporting the Talent Partnerships and Culture and Sports and Entertainment organizations, you lead a portfolio of programs that modernize how partnership and talent engagements are executed and governed. You deliver workflow automation and artificial intelligence-enabled process enhancements across intake, contracting and approvals, vendor onboarding, invoicing, and reporting. You establish reusable operating foundations—including playbooks, governance, and operating rhythms—to drive consistent execution, strong controls, and measurable outcomes across both organizations.

Job Responsibilities

• Lead end-to-end programs that strengthen execution of external partnerships and talent engagements.
• Deliver workflow automation and AI-enabled improvements across intake, contracting/approvals, onboarding, invoicing, reporting, and tracking.
• Build scalable data capture and tracking for sponsorships and partnerships across sports, entertainment, and culture.
• Standardize playbooks, templates, operating rhythms, and governance forums for consistent execution across both organizations.
• Partner with business and functional stakeholders to map processes, clarify decision rights, and improve execution quality.
• Define scope, milestones, dependencies, and success metrics; deliver executive-ready status, risk, and issue reporting.
• Drive cross-functional decision-making, manage trade-offs, and remove blockers to maintain delivery momentum.
• Align documentation, reporting standards, and control practices to establish cohesive ways of working across both organizations.
• Partner with Legal, Risk, Controls, and Compliance to maintain an effective control environment and ensure audit/exam readiness.
• Identify and implement process improvements that increase efficiency while preserving governance and control standards.
• Lead change management through communications, training, and adoption measurement for new tools and processes.

Required Qualifications, Capabilities, And Skills

• 8+ years of program or project management leadership experience in large, matrixed organizations.
• 5+ years of experience delivering cross-functional initiatives with technology and data components, including automation or workflow tooling.
• Demonstrated ability to translate business needs into clear scope, delivery plans, and measurable outcomes.
• Proven ability to influence senior stakeholders and drive decisions across partner organizations.
• Strong written and verbal communication skills, including executive-level status reporting.
• Demonstrated ability to manage multiple workstreams, prioritize effectively, and deliver in ambiguous environments.
• Strong risk, controls, and governance mindset with experience partnering with Legal, Compliance, Controls, or Risk teams.
• Bachelor's degree required.

Preferred Qualifications, Capabilities, And Skills

• Experience with intake platforms, workflow tools, or customer relationship management systems used for partnership or sponsorship tracking.
• Familiarity with artificial intelligence delivery concepts, including data quality, human-in-the-loop operations, and model risk considerations.
• Experience supporting brand partnerships, marketing, talent management, sports, entertainment, or adjacent sponsorship organizations.
• Demonstrated change management experience driving sustained adoption of new processes or tools.
• Experience designing end-to-end process reviews and implementing durable operating improvements.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.