Operations Analytics & Risk Insights Analyst

TF Holdings; Fort Worth, Arlington, Dallas (TX, TX, TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A financial services company is seeking an Operations Review Audit Analyst to analyze financial and operational metrics while developing advanced reporting tools. This role involves improving efficiencies, enhancing customer experience, and minimizing credit risk in loan portfolios. Candidates should have a Bachelor’s degree, experience in collections, and proficiency in Excel. The position offers full-time employment with medical and vision insurance.

Qualifications

• 1+ years of experience in a Dialer Analyst role in a collection call center.
• 1+ years of experience in a Collections environment.
• Proficiency in Microsoft Office Suite, especially Excel.

Responsibilities

• Examine financial, operational, and strategic contact center issues.
• Develop performance reporting strategies for improving customer experience.
• Create a collections/risk database and query tool.

Skills

Statistical analysis

Excel proficiency

Problem solving

Communication skills

Organization skills

Education

Bachelor’s degree in business, computer science, mathematics

Tools

SAS

SQL

Job description

A financial services company is seeking an Operations Review Audit Analyst to analyze financial and operational metrics while developing advanced reporting tools. This role involves improving efficiencies, enhancing customer experience, and minimizing credit risk in loan portfolios. Candidates should have a Bachelor’s degree, experience in collections, and proficiency in Excel. The position offers full-time employment with medical and vision insurance.