Operations Analyst II - Data Insights & Client Support

Public Consulting Group; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group is seeking a client service analyst to manage inquiries via email and phone, and to produce monthly and quarterly reports. You will gather roster data, update systems, and analyze time-study results to inform project decisions.

Responsibilities include clear communication with clients and PMs, supporting data quality, and documenting processes for continuous improvement within a public-sector context.

Qualifications

• Bachelor’s degree or higher preferred in business, public policy, or related field.
• 2–3 years in an office environment; MS Office experience required.

Responsibilities

• Manages client requests via email and telephone regarding PCG systems and related processes; produces monthly/quarterly reports.
• Coordinates with client contacts to collect roster data and perform monthly/quarterly system updates.
• Analyzes monthly/quarterly time study results per project procedures.
• Communicates with clients and team members to provide information about system support.
• Analyzes system data and provides feedback to project managers for quality improvements.
• Documents processes and procedures, including instruction sets and QA tests.
• Performs ad hoc tasks across projects for multiple managers and staff.

Skills

Customer service

Verbal communication

Written communication

Analytical skills

Time management

Teamwork

Troubleshooting

Presentation to PMs/clients

Education

Bachelor’s degree or higher

MS Office experience

Tools

MS Office Suite

Job description

Public Consulting Group is seeking a client service analyst to manage inquiries via email and phone, and to produce monthly and quarterly reports. You will gather roster data, update systems, and analyze time-study results to inform project decisions.

Responsibilities include clear communication with clients and PMs, supporting data quality, and documenting processes for continuous improvement within a public-sector context.