Operations Analyst II — Data & Client Support

Public Consulting Group; Trenton (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC is seeking a motivated customer service professional to join its US-based team. The role focuses on handling client inquiries via phone and email, coordinating data updates, and delivering timely reports to project managers.

Ideal candidates have a Bachelor’s degree and 2–3 years in an office setting, with strong communication and analytical skills. The position offers full-time employment with competitive compensation and benefits.

Qualifications

• Bachelor’s degree or higher preferred.
• 2–3 years in office or corporate environment.
• MS Office experience required; call center/client service desired.

Responsibilities

• Manages client customer service requests via email and telephone; produces reports.
• Coordinates with client contacts to collect roster data and update time study processes.
• Analyzes monthly/quarter time study results and client responses.
• Communicates with clients and team to provide information and assistance.
• Provides timely analysis of system data to project managers for feedback.
• Documents processes and procedures, including instruction sets and QA.
• Performs ad hoc tasks for multiple project managers.

Skills

Customer service

Verbal communication

Written communication

Data analysis

Time management

Teamwork

Troubleshooting

Education

Bachelor’s degree or higher

Preferred fields: business/public policy

Tools

MS Office

Job description

Public Consulting Group LLC is seeking a motivated customer service professional to join its US-based team. The role focuses on handling client inquiries via phone and email, coordinating data updates, and delivering timely reports to project managers.

Ideal candidates have a Bachelor’s degree and 2–3 years in an office setting, with strong communication and analytical skills. The position offers full-time employment with competitive compensation and benefits.