Operations Analyst I/II (KITTY HAWK, NC, US, 27949)

Dominion Energy; Kitty Hawk (NC); On-site; USD 53,000 - 69,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k contributions and matches

Paid holidays

Job summary

Dominion Energy is seeking an Operations Analyst at various levels to support outage analysis, dispatch, and customer communication. The role involves coordinating crews, managing restoration times, and handling non-emergency maintenance tasks.

Travel up to 25% and shift work may be required. Applicants should have 2+ years of related experience, strong analytical and communication abilities, and a solid understanding of distribution systems.

Qualifications

• 2+ years of demonstrated related experience.
• Basic knowledge of distribution and transmission systems.
• Ability to learn job-specific computer applications.
• Ability to address changing priorities.
• Knowledge of TRSi, ARM, ARCOS, CBMS, GIS, SRRS, and Office software.
• Strong interpersonal, communication, and problem-resolution skills.

Responsibilities

• Gathers and analyzes customer calls to determine outage location.
• Dispatches first response personnel and repair crews for outages.
• Performs callouts in ARCOS for restoration and emergencies.
• Maintains information and movement in Crew Manager.
• Manages Estimated Restoration Times and communicates with customers.

Skills

Interpersonal skills

Verbal and written communication

Customer service

Analytical thinking

Computer skills

Education

High School or GED

Tools

ARCOS

TRSi

GIS

Mainframe

TRS

Optimizer

MDD

Job description

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Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.

Job Summary

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
• Duties may extend to maintaining accurate information and movement in Crew Manager.
• Performs as Local Storm Analyst and maintains an ability to travel to impacted offices.
• Accurately manages Estimated Restoration Times to customers.
• Provides accurate and timely information to customers and first line resolution to customer complaints.
• Duties may extend to direct customer correspondence.
• Provides accurate and timely information to customers, and first line resolution to customer complaints.
• Duties may extend to direct customer correspondence.
• Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.
• Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work.
• Recognizes the financial impact of gathering and maintaining accurate information in all systems.
• Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable.
• Prioritizes, dispatches and manages streetlight work.
• Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing and job closing.

Specific duties may vary by location based on local office and operational needs.

Additional Duties for Opreations Analyst II

• Duties may extend to Standby list management/maintenance, performing complex Out-of-Town callouts and/or maintaining accurate information and movement in Crew Manager.
• Duties may extend to editing and approval of complex SRRS reports.
• Provides accurate and timely information to customers and first line resolution to customer complaints.
• Duties may extend to direct customer correspondence and/or direct support for Power Quality and EMF field investigations.
• Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.

The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

Operations Analyst I

• 2+ years of demonstrated related experience
  • (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
• Basic knowledge of distribution and transmission systems
• Ability to learn job-specific computer applications
• Ability to handle constantly changing and emerging priorities
• Ability to address multiple tasks simultaneously
• Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software.
• Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications. Problem resolution; Demonstrated sound analysis skills.

Operations Analyst II

• Has complete knowledge and is proficient in all Systems and Applications used by an Operations Analyst I.
• 5+ years, Significant related experience
  • (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
• Full knowledge of distribution and transmission systems.
• Demonstrated proficiency in job‑specific computer applications.
• Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and demonstrated proficiency working in various software applications such as GIS, Mainframe Applications, TRS, TRSi, Optimizer, MDD and ARCOS; Microsoft Office and other Windows‑based applications; problem resolution; ability to address multiple tasks simultaneously; handling constantly changing and emerging priorities; demonstrated sound analysis skills.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.

Working Conditions

Travel Up to 25%

Other Working Conditions

This position requires shift work. Must be available for planned and emergency overtime.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You’ll Get

Expected Hiring Base Salary Range:

$52800 - $68600

The expected hiring base salary range is the range we anticipate hiring within for this position. The actual salary offered may vary based on factors such as the selected candidate’s qualifications, skills, experience, and work location. This is not intended to represent the full salary range for the position or limit future compensation growth.

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance. To learn more about our benefits, click here: dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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