Operations Agent - OMA (Part-Time)

swa; Omaha (NE); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Flight privileges for you and eligible

Company retirement plan match up to 10

Profit-sharing potential

Health insurance for you and dependent

Job summary

Southwest Airlines is hiring an Operations Agent at the Omaha (OMA) airport to help flights take off safely and on time. You’ll assist customers boarding, verify weight and balance, and coordinate with Ramp, Operations, Provisioning and other airport teams to keep schedules on track. This part-time role includes 32 hours over 5 days, with training over 4–6 weeks and potential overtime.

U.S. citizenship or work authorization is required, and benefits such as flight privileges and health insurance

Qualifications

• Customer service experience preferred
• Ability to work as part of a team
• Strong communication and interpersonal skills

Responsibilities

• Provides friendly service to customers at the gate
• Coordinates ramp, operations, provisioning and servicing to ensure on-time departures
• Talks with airport teams to keep flights running smoothly
• Assists with boarding and verifies flight details like weight and balance

Skills

Customer service

Teamwork

Communication

Job description

Department

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

1. Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Nebraska.
2. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Operations Agent position at OMA within the last 12 months.

Pay & Benefits

Pay of $21.01 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Explore more benefits you’ll love: https://careers.southwestair.com/benefits

Looking for a role where you help flights take off safely and on time?

Join our Operations Agents at the gate and be the reason flights run smoothly. You'll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you'll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big.

See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent

Additional details

This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.

New Hires will complete 4- 6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.

After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.

This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.

Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Learn more about becoming an Operations Agent and the FAQs: careers.southwestair.com/operations-agent-workgroup

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.
• Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advise Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft