Operations Agent - KOA

swa; Hawaii; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Fly for free on standby

Retirement Savings Plan with 401(k) up

Profit-sharing potential

Competitive health insurance

Benefits start from first day

Job summary

Southwest Airlines is seeking Operations Agent at KOA (Hawaii) to help flights take off safely and on time. You will assist customers boarding, verify flight details, and coordinate with Ramp, Operations, Provisioning and other airport teams to keep flights on schedule.

The role offers $21.01 per hour with overtime opportunities and access to a robust benefits program including health insurance, retirement savings with company match, and a profit-sharing possibility.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds
• Works in airport operation office, gate area, jetways and air freight facilities; may be exposed to varying weather, jet and machinery noise and fumes
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms and informs relevant teams of flight departures/arrivals
• Closes out flights; maintains flight papers and ensures aircraft are cleaned and provisioned
• Coordinates special services on aircraft such as servicing lavatories, cabin grooming, wheelchairs and emergency cleaning
• Operates boarding bridge

Job description

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

*** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the ISLAND of Hawai'i (Big Island). (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Operations Agent position at KOA within the last 12 months.***

Pay & Benefits

Pay of $21.01 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

Explore more benefits you'll love: https://careers.southwestair.com/benefits

Looking for a role where you help flights take off safely and on time?

Join our Op erations Agents at the gate and be the reason flights run smoothly. You'll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you'll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you're new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Op erations Agent looks like: swa.is/DayWith Op sAgent

Additional details

This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.

Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight op erations, but there are also op portunities to trade shifts and find a schedule that works for you.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

Learn more about becoming an Op erations Agent and check out the FAQs: careers.southwestair.com/ op erations-agent-workgroup

We're committed to fair hiring practices

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coo