Operations Administrator PRN

Houston Methodist Willowbrook Hospital; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Houston Methodist Willowbrook Hospital is seeking an Operations Administrator to provide operational oversight and leadership across the organization, guiding staffing and patient care decisions during routine and unforeseen situations.

The OA emphasizes collaboration, effective communication, and adherence to policies, with responsibilities including triage, bed management, and driving service and safety improvements in a fast-paced health care environment.

Qualifications

• Bachelor’s degree or higher from an accredited school of nursing.
• Master’s degree preferred.
• Five years hospital experience in nursing; HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities.
• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute
• Magnet-ANCC recognized certification (HM)

Responsibilities

• Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary.
• Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
• Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
• Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching.
• Supports policy adherence and provides disciplinary measures when appropriate.
• Assists with staff stress management as needed.
• Improves department score for turnover/retention/employee engagement.
• Coordinates and expedites the admission/discharge, transfer and bed control process to optimize patient flow.
• Monitors and facilitates smooth and timely patient flow to ensure process efficiency.
• Provide bed assignments support as needed with designee.
• Oversees the activity in hospital operations during their shift.
• Manages administrative issues effectively, informs and documents pertinent information to Executive On Call, executive staff, directors and managers.
• Partners with public relations to manage outside media.
• Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends.
• Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.
• Monitors and analyzes work methods, staff scheduling and make appropriate adjustments, to assure a high level of service quality and cost effectiveness.
• Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur.
• Role models situational awareness, using teachable moments to improve safety.
• Participates and/or leads and facilitates department process improvements.
• Attends daily care coordination rounds to facilitate patient progression.
• Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
• Implements department strategies to achieve financial target and staffing needs.
• Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.
• Serves as a mentor/role model and actively participates in hospital quality, service and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives.
• Supports change initiatives and adapts to unexpected changes. Seeks opportunities to identify developmental needs of self and staff and takes appropriate action.
• Ensures own career discussions occur with appropriate management.
• Completes and updates the individual development plan (IDP) on an on-going basis.

Skills

Leadership

Staff coordination

Education

Bachelor’s degree in Nursing

Master’s degree preferred

Job description

At Houston Methodist, the Operations Administrator (OA) position is responsible for providing operational oversight and leadership throughout the organization.

This position is responsible for leadership in unforeseen situations, making timely decisions that directly impact patient care, fostering interdepartmental/interprofessional collaboration which reflect the mission and values of Houston Methodist.

The OA position ensures timely and effective communication and provides clinical guidance in the management of patient care, staffing, and interpreting and implementing established policies and procedures. This position creates an environment for the management and delivery of safe patient care. The OA position demonstrates critical thinking through self-direction, initiative, effective interpersonal skills and oral/written communications skills.

FLSA STATUS: Non-exempt

QUALIFICATIONS

EDUCATION

• Bachelor’s degree or higher from an accredited school of nursing
• Master’s degree preferred

EXPERIENCE

Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities

LICENSES AND CERTIFICATIONS

Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute
• Magnet-ANCC recognized certification (HM)

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Demonstrates successful conflict resolution in a timely manner with patients, families, physicians and other healthcare team members

Demonstrates professionalism and consistently models excellent customer service skills

Ability to work effectively in a fast-paced environment

Demonstrates flexibility and adaptability in the workplace

Demonstrates problem solving skills to include investigation, identification of cause(s) and development of corrective action

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary. Plans and coordinates staffing needs for the next shift and assesses needs for the following shift. Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff. Conducts fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching. Supports policy adherence and provides disciplinary measures when appropriate. Assists with staff stress management as needed. Improves department score for turnover/retention/employee engagement.

SERVICE ESSENTIAL FUNCTIONS

Coordinates and expedites the admission/discharge, transfer and bed control process to optimize patient flow. Monitors and facilitates smooth and timely patient flow to ensure process efficiency.

Provide bed assignments support as needed with designee. Oversees the activity in hospital operations during their shift. Manages administrative issues effectively, informs and documents pertinent information to Executive On Call, executive staff, directors and managers. Partners with public relations to manage outside media. Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends. Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Monitors and analyzes work methods, staff scheduling and make appropriate adjustments, to assure a high level of service quality and cost effectiveness. Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur. Role models situational awareness, using teachable moments to improve safety. Participates and/or leads and facilitates department process improvements.

FINANCE ESSENTIAL FUNCTIONS

Attends daily care coordination rounds to facilitate patient progression. Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime. Implements department strategies to achieve financial target and staffing needs.

Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Serves as a mentor/role model and actively participates in hospital quality, service and shared governance councils, making recommendations for improvements within and across departments/units, committees, and quality improvement initiatives.

Supports change initiatives and adapts to unexpected changes. Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform: No
• Scrubs: Yes
• Business professional: Yes
• Other (department approved): No

ON-CALL

Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call No

TRAVEL

Travel specifications may vary by department

May require travel within the Houston Metropolitan area: No

May require travel outside Houston Metropolitan area: No

QUALIFICATIONS

EDUCATION

• Bachelor’s degree or higher from an accredited school of nursing
• Master’s degree preferred

EXPERIENCE

Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities, i.e. charge nurse responsibilities

LICENSES AND CERTIFICATIONS

Required

• RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association
• NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute
• Magnet-ANCC recognized certification (HM)

Company Profile:

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine. Houston Methodist is an Equal Opportunity Employer.