Operations Administrator

Forward Air Corp.; Kenner (LA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings

Paid time off

Job summary

Forward Air Corp. is seeking an Operations Administrator to support administrative functions in a fast-paced multimodal logistics site. You will greet visitors, coordinate with drivers and carriers, and assist with data entry and shipment documentation to ensure efficient operations.

The role emphasizes organization, communication, and dependable service to maintain accurate records and timely logistics processes on-site.

Qualifications

• High School Diploma or GED required.
• Experience in administrative or logistics helpful but not required; training provided.
• Strong customer service orientation and professional communication with internal/external stakeholders.
• Proficient with common office technologies and data entry.

Responsibilities

• Provide reception support by greeting visitors, drivers, and carriers, and routing them appropriately.
• Deliver prompt, professional responses to inquiries from internal teams, customers, drivers, carriers, and partners.
• Assist with shipment status updates and basic documentation questions to ensure smooth freight flow.
• Perform accurate data entry related to shipments, appointments, records, and logs in logistics systems.
• Assist with shipment documentation, including reviewing paperwork for completeness and accuracy, and support updates and discrepancies.

Skills

Reception duties

Customer service

Data entry

Multitasking

Communication

Team coordination

Education

High School Diploma or GED

Tools

AS400

TMS/WMS

Windows OS

MS Office

Job description

• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

Compensation

Base Pay: $20.00-$22.00/ hour

Available Schedules

Schedule 1

Monday: 12:30PM-7:30PM

Tuesday: 12:30PM-7:30PM

Thursday: 12:30PM-7:30PM

Friday: 12:30PM-7:30PM

Saturday: OFF

Sunday: OFF The Operations Administrator supports the administrative functions within a fast‑paced multimodal transportation terminal, air/ocean branch, or contract logistics site. They ensure smooth daily operations by assisting with frontline managing incoming inquiries, performing accurate data entry, and supporting the flow of shipment documentation and operational information. They are a central point of contact for visitors, drivers, carriers, and internal teams, helping to maintain timely, efficient, and professional logistics processes. With a focus on organization, communication, and dependable service, the Operations Administrator contributes to the accuracy, responsiveness, and overall continuity of logistics operations.

• Provide reception support by greeting visitors, drivers, and carriers, answering incoming calls, and routing them appropriately.
• Deliver high‑quality service by responding promptly and professionally to inquiries from internal teams, domestic customers, drivers, carriers, and logistics partners.
• Assist with shipment status updates, information requests, and handling basic documentation questions to ensure smooth freight flow.
• Perform accurate data entry related to shipments, appointments, operational records, and administrative logs, ensuring timely and precise updates across logistics systems.
• Assist with shipment‑related documentation, including reviewing paperwork for completeness and accuracy, supporting reweigh/dimension updates, and helping resolve discrepancies.
• Coordinate with operations and dispatch teams to support handoffs between administrative tasks and physical logistics activities, including confirming trailer information, seals, and other required documents when applicable.
• Maintain organized electronic and physical filing systems for operational, customer, and administrative documentation.
• Support scheduling activities, including appointment coordination, meeting arrangements, and customer/driver check‑ins.
• Prepare, format, and proofread operational documents, reports, and correspondence.
• Assist with mail processing, document scanning, data uploads, and general clerical duties such as copying, organizing, and distributing operational paperwork.
• Monitor office supply levels and place orders to ensure the terminal or site remains well‑stocked and able to operate efficiently.
• Help maintain a clean, organized, and professional office environment.
• Uphold confidentiality, accuracy, and professionalism in all communications and recordkeeping.
• Participate in training, meetings, and cross‑functional projects that support continuous improvement.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required.
• Experience: Prior administrative, or logistics experience helpful but not required; training provided.
• Strong customer service orientation with the ability to communicate clearly, courteously, and professionally with a variety of internal and external stakeholders.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining accuracy and attention to detail.
• Comfortable learning and using logistics systems, shipment tools, and database platforms; experience with AS400 and/or TMS/WMS platforms preferred, but not required.
• Strong written and verbal communication skills with the ability to explain basic shipment information and assist with routine customer inquiries.
• Ability to problem‑solve and assist with basic issue resolution related to shipment information, documentation discrepancies, or customer questions.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with occasional travel for related meetings/events. -- #LI-KK1 | #LI-Onsite

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.
• Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General .