Operations Admin II - Customer Care & Data

Federal Express Corporation; Rogers (MN); On-site; USD 24,796 - 34,440; Full time

Job summary

Federal Express Corporation in Rogers, MN is seeking an administrative clerk to support hub and station operations, quality assurance, and customer service. You will handle clerical tasks, data entry, reporting, and frontline inquiries.

Responsibilities include processing paperwork, assisting audits, ensuring accurate scanning, and maintaining DOT and IC records. Works in a fast-paced environment with attention to detail; requires strong organizational and communication skills.

Qualifications

• High School Diploma or GED required.
• Two years customer service, clerical or related experience required; dock operations environment preferred.
• Proficiency with Microsoft Office and data entry
• Able to work in a fast-paced environment with strong attention to detail.

Responsibilities

• Provide clerical support ( filing, photocopying, faxing, emailing, answering phones).
• Enter and review data in systems to support operations.
• Prepare regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries.
• Assist with BCSA audit data retrieval and documentation.
• Support quality assurance/loss prevention including damage control and address searches.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Multi-tasking

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Rogers, MN is seeking an administrative clerk to support hub and station operations, quality assurance, and customer service. You will handle clerical tasks, data entry, reporting, and frontline inquiries.

Responsibilities include processing paperwork, assisting audits, ensuring accurate scanning, and maintaining DOT and IC records. Works in a fast-paced environment with attention to detail; requires strong organizational and communication skills.