Operations Admin II-2

Federal Express Corporation; Roanoke (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

Federal Express Corporation is seeking an on-site Clerk with strong clerical and customer service skills to support hub and station operations, including linehaul, quality assurance, and customer service. You will handle data entry, reporting, and frontline inquiries to ensure efficient package delivery and resolution of issues.

The role requires a high school diploma or GED and 2 years of related experience; proficiency in Microsoft Office and data systems is expected.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills: typing, data entry, phone, copier, fax.
• Microsoft Office software and web-based applications experience.
• Customer service skills to respond professionally to requests.
• Time management, organization, multitasking in fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Acts as frontline customer service to receive, resolve, or escalate issues.
• Assists with Business Control Self Assessment (BCSA) audit data retrieval for review.
• Supports QA/Loss Prevention: address searches/corrections and ensures package condition for customers.

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or escalat
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
• Additional Quality Assurance/Loss Prevention essential functions:
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
• Additional Linehaul essential function:
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Peforoms other duties as assigned.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge Skills And Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

• Minimal travel required.

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current : starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company oAers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement

Pay: 17.84-24.89

Additional Details

The desired location for this position would be [City/State]. Employees will be required to work at the FedEx location five days a week.

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)