Operations Admin II-2

FedEx Corporation; Columbia (SC); Presencial; USD 17.000 - 21.000; A tiempo parcial

Descripción de la vacante

FedEx Corporation is seeking a part-time clerical and administrative support professional in Columbia, SC. The role covers front-line customer service, data entry, and general office tasks to support hub and station operations, linehaul, and quality assurance.

Minimal travel is required, with a 25-hour weekly schedule and E-Verify participation noted. Essential duties include handling inquiries, processing data in various systems, and preparing reports for management to improve delivery

Formación

• Basic clerical and data entry tasks including filing, photocopying, emailing and answering phones.
• Strong customer service skills to resolve inquiries and issues.
• Ability to manage time and multitask in a fast-paced environment.

Responsabilidades

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews and enters data to support functional areas.
• Compiles data and creates regular and ad-hoc reports for management.
• Acts as frontline customer service to address inquiries and issues.
• Assists with audit data retrieval for BCSA purposes.
• Supports timely delivery and loss prevention efforts by correcting addresses and inspecting packages.

Conocimientos

Typing

Data entry

Phone skills

Microsoft Office

Customer service

Time management

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Candidates should take the time to read all the elements of this job advert carefully.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or expand customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Quality Assurance/Loss Prevention essential functions:

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Additional Linehaul essential function:

• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Peforoms other duties as assigned

Minimum Education

High School Diploma or GED required

Minimum Experience

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge Skills and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

Minimal travel required.

Preferred Qualifications

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Pay Transparency:

Pay:

Additional Details:

Schedule is PT/25 hours

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

E-Verify Notice ( bilingual )

Right to Work Notice ( English ) / ( Spanish )