Operations Admin II-1

Federal Express Corporation; Bethpage (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a clerical professional in Bethpage, NY to provide support across management and operations, perform data entry, and handle customer inquiries with utmost professionalism.

The role emphasizes accurate data handling, timely reports, and adherence to company policies. Strong organizational skills and proficiency with Microsoft Office are valued in a fast-paced team environment.

Qualifications

• High School Diploma or GED required.
• Clerical or customer service experience preferred.
• Proficient in Microsoft Office and data entry.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Provide clerical support to management and operations.
• Enter and review data in systems.
• Compile data and prepare regular and ad hoc reports.
• Serve as frontline customer service, handling inquiries.
• Assist with BCSA audit data retrieval.
• Manage records: maintenance, destruction, inventory.
• Other duties as assigned.

Skills

Typing

Data entry

Phone skills

Copier use

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned.

Additional Quality Assurance/Loss Prevention Essential Functions

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.

Additional Linehaul Essential Functions

• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into system.
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Previous clerical or customer service experience preferred

Knowledge Skills And Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

• Minimal travel required

Pay Transparency

Pay: $17.84 - $24.89

Additional Details: This will come down on 09/14/2026 at 12:00pm

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In CT, IL, MD, MN, and NJ any compensable Security and Walk Time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)