Operations Admin II

FedEx Group; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Corporation in Charlotte, NC is seeking a detail‑oriented Customer Service Associate to handle daily inquiries, data entry, and general office tasks. The role requires strong communication, accuracy, and the ability to manage priorities in a fast-paced environment.

Minimum education is a high school diploma or GED with at least two years of customer service or related experience; retail, dock, or distribution center settings are preferred.

Qualifications

• Two years of customer service or related experience required.
• Experience in dock operations or distribution center setting preferred.
• General business skills including data entry and use of office equipment.

Skills

Typing

Data entry

Phone usage

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge Skills and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

• Minimal travel required.

Preferred Qualifications

The desired location for this position would beCharlotte, NC. Employees will be required to work at the FedEx location five days a week

Pay Transparency:

Pay:

Additional Details:

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)