Operations Admin I

FedEx Group; West Palm Beach (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Federal Express Corporation in the United States is seeking a versatile clerical and administrative specialist to support hub and station operations, linehaul, QA and customer service. You will perform data entry, compile reports, resolve customer inquiries and assist with audits.

Responsibilities include managing daily admin tasks, validating addresses to prevent delays, and helping ensure on-time deliveries. This role requires strong organization and communication in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years of customer service or clerical experience required; dock operations/ distribution center experience preferred.
• Proficient in Microsoft Office and web-based applications.
• Strong time management, organizational and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations, including photocopying, filing, faxing, emailing and answering phones.
• Review, research and enter data in systems to support the functional area.
• Compile data and provide regular and ad hoc reports to management for review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval.
• Support timely delivery by conducting address searches and ensuring package condition for customers.
• Ensure all packages have proper scan statuses and investigate damaged or lost shipments.
• Enter IC settlement information and maintain DOT-required files; track metrics and compile weekly reports.

Skills

Customer service

Time management

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or resolve customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
• Additional Quality Assurance/Loss Prevention essential functions:
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
• Additional Linehaul essential functions:
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Performs other duties as assigned.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge Skills and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

• Minimal travel required.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)