Operational Technology Group Manager

Novaspect, Inc.; Schaumburg (IL); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

PTO & holidays

401K with match

ESOP

Health benefits

Student debt reimbursement

Referral bonus

Job summary

Novaspect, Inc., an Emerson Impact Partner and global leader in automation systems, seeks an Operational Technology Group Manager in Schaumburg, IL. You will lead OT personnel, manage projects, and develop SOPs to improve service delivery while aligning with company objectives.

Requires a BS in Engineering and 10+ years in engineering with 5+ years in group management. Compensation includes $125K–$140K salary with a 10% bonus and strong benefits, commensurate with experience.

Qualifications

• B.S. Degree in Engineering or equivalent desired.
• 10+ years in an engineering field desired.
• 5+ years of engineering group management or project management experience a plus.
• Excellent interpersonal and verbal communication skills and proven ability to lead a team.

Responsibilities

• Supervise and support OT personnel, ensuring scheduling, task completion, and quality service.
• Serve as primary point of contact for OT personnel; provide guidance and feedback.
• Escalation point for OT project execution or tech concerns; resolve issues promptly.
• Own OT project challenges; collaborate with internal teams to drive resolution.
• Develop and implement SOPs to improve efficiency and service quality.
• Align team efforts with company objectives and monitor performance metrics.
• Coordinate training and development for OT staff.
• Communicate with customers to address concerns and ensure satisfaction.
• Plan resources including workforce utilization and equipment needs.
• Create procedures to support installed base customers and lifecycle rollouts.
• Support services and product sales and marketing efforts.
• Collaborate with sales management and other business units.

Skills

Communication

Decision Making

Directing Work

Developing Talent

Motivating & Inspiring

Strategic Planning

Customer Focus

Planning Resources

Learning Agility

Achieving Results

Education

B.S. in Engineering

10+ years engineering experience

5+ years engineering management

Strong interpersonal and communication skills

Job description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Operational Technology Group Manager to join our team.

Essential Duties and Responsibilities

• Supervise and support Operational Technology personnel, ensuring efficient scheduling, task completion, and quality service delivery.
• Serve as the primary point of contact for Operational Technology personnel, providing guidance, mentorship, and performance feedback.
• Act as the point of contact of escalation for OT project execution or technology-related concerns, resolving issues promptly and effectively.
• Take ownership of OT project challenges, collaborating with internal teams and stakeholders to drive resolution.
• Assist in developing and implementing standard operating procedures to improve efficiency and service quality.
• Align team efforts with company objectives.
• Monitor team performance metrics, identify areas for improvement, and coordinate appropriate training and development efforts.
• Communicate effectively with customers, addressing concerns and ensuring satisfaction with service execution.
• Resource planning, including workforce utilization and equipment needs.
• Create processes/procedures to allow the Operational Technology services team to effectively support our installed base customers.
• Support new lifecycle service rollouts and initiatives.
• Ensure adherence to safety protocols and company policies.
• Support services and product sales and marketing efforts.
• Support Systems Solutions business unit planning process.
• Collaborate with sales management and other business units.

Competencies

• Communication Communicates clearly and concisely in routine and complex situations. Tailors communication style to audience and context; facilitates discussions and encourages feedback. Manages difficult or crucial conversations professionally.
• Decision Making Makes sound, timely decisions in both routine and moderately complex scenarios. Balances multiple viewpoints and considers longer-term impacts when solving problems.
• Directing Work Prioritizes and delegates work effectively to meet team objectives. Balances workload, monitors progress and ensures resources are used efficiently.
• Developing & Optimizing Talent Provides coaching, mentorship, and performance feedback to team members. Implements effective talent development programs to enhance individual and team performance. Supports recruiting, onboarding, training, and performance management.
• Motivating & Inspiring Shares organizational vision and goals to motivate team members. Creates a positive, inclusive, and accountable team environment. Encourage contributions and recognize achievements.
• Strategic Planning & Alignment Understands and aligns team objectives with organizational strategy. Participates in strategic planning discussions and contributes to departmental goals.
• Customer Focus & Informing Communicate effectively with customers, peers, and employees. Ensure concerns are addressed quickly and service delivery meets expectations.
• Planning, Organizing & Resource Management Plans and organizes work to ensure efficient operations and project execution. Assists in budgeting and forecasting; tracks expenses and manages resources responsibly. Monitors and controls resources to achieve operational efficiency.
• Learning Agility & Developing Capability Demonstrates adaptability, continuous learning, and openness to new approaches. Supports development of both personal capability and overall organizational capability.
• Achieving Results Drives team performance to achieve defined goals and quality standards. Maintains accountability for meeting deadlines, deliverables, and service expectations.

Education and Experience Qualifications

• B.S. Degree in Engineering or equivalent desired.
• 10+ years in an engineering field desired.
• 5+ years of engineering group management or project management experience a plus.
• Excellent interpersonal and verbal communication skills and proven ability to lead a team of highly skilled individuals.

Physical Requirements

• Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers).
• Ability to work extended hours on a computer.
• Ability to work in a loud industrial environment.

Pay

Salary Range: $125K - $140K Potential Bonus: 10% The final offer will be based on several factors, including, but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.

Benefits

• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
• 401K with 6% company match
• Employee Stock Ownership Program (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Referral bonus

Schedule

Monday - Friday: 7:30am - 4:30pm, or 8:00am - 5:00pm

Location

Schaumburg IL

Who We Are

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customers' performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent and ensure we deliver local services with proven technologies. Novaspect seeks to increase the success and sustainability of our customers’ operations and our local communities. We do this by providing best-in-class industrial automation solutions. As a 100% employee-owned ESOP company, we are also looking for folks who share our desire to have a positive impact on customers and their communities, and with a personal investment in successful results.