Operational Security Ambassador

Mountain America Credit Union; Sandy (UT); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Mountain America Credit Union in Sandy, Utah is seeking an Operational Security Ambassador to maintain a safe environment, protect assets, and support a professional workplace. This role involves monitoring access, responding to incidents, and coordinating with local law enforcement as needed.

The position requires a minimum of three years in security, a relevant degree or equivalent experience, and relevant licenses.

Qualifications

• Bachelor’s degree in Criminal Justice, or equivalent work experience.
• Three+ years of related security experience; law enforcement/military preferred.
• Utah concealed carry permit and/or HR 218 authorization; POST I preferred.
• Ability to patrol, maintain peace and respond to emergencies.

Responsibilities

• Maintain a safe and secure environment for employees, members and the public.
• Patrols facility on foot or vehicle and monitor access control systems.
• Respond to emergencies, de-escalate incidents and coordinate with law enforcement.
• Complete incident reports and tickets in ServiceNow; protect assets.
• Provide excellent customer service and assist staff and visitors as needed.

Skills

Customer service

De-escalation

Good judgment

Discretion

Oral communication

Written communication

Situational awareness

Education

Bachelor's degree in Criminal Justice

Tools

Microsoft Teams

ServiceNow

Job description

## Operational Security AmbassadorApply: Sandy, UT: Full time: Posted Today: R20689# **Please reference the schedule and minimum qualifications listed below before applying.**If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.# **Job Summary**Maintain a safe and secure environment for employees, credit union members and the public. Protect credit union assets and continuously maintain a professional workplace.# **Job Description****LOCATION**Mountain America Center9800 S Monroe St Sandy, UT 84070\\* May be responsible for covering additional Mountain America locations.**SCHEDULE**This position will be part of a 24-hour security team; shifts will vary.To be effective, an individual must be able to perform each job duty successfully.* Ensures a professional image is consistently maintained, the enhancement of quality service and all needs are addressed while supporting the image and branding of the credit union.* Provides excellent customer service to MACU employees and guests.* Greet or acknowledge all MACU employees and guests as they enter MACU buildings.* Be able to deescalate difficult situations with visitors, vendors, employees and members while remaining positive and professional.* Answers incoming phone calls and communications.* Responds to emergencies and other incidents.* Patrols facility, on foot and or vehicle. Protects persons and property against vandalism, arson, prowlers and other conditions that could lead to loss of life or property.* Monitors door access, alarm and surveillance systems.* Investigates suspicious activity on MACU properties.* Files reports and acts as a liaison with local law enforcement.* Assists the general public, visitors and employees by answering questions, locating offices and escorting to specific locations.* Writes, documents and completes incident reports.* Maintain confidentiality involving Security incidents and employee relations.* Create and complete tickets within ServiceNow* Performs other duties as assigned.**KNOWLEDGE, SKILLS, and ABILITIES**The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.**Experience**Three+ years of related experience.Law enforcement and/or military service or other government law enforcement experience preferred.**Education**Bachelor’s degree in Criminal Justice, or similar preferred. Or equivalent work experience.**Licenses, Certificates, Registrations*** Maintain a Utah concealed carry permit and/or maintain authorization firearm carry through H.R. 218, the Law Enforcement Officers' Safety Act.* Current or previous POST Category I certification preferred.**Responsibilities*** Responsible for surveilling, patrolling, maintaining peace and order.* Ensures the safety of lives and property through the proper and safe use of a firearm.* Responsible to pass annual firearm qualification.**Computer/Office Equipment Skills**Basic computer knowledge. Familiar with Microsoft Suite including Teams.**Managerial Responsibility**No managerial responsibilities.**Language Skills**Must have the ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.**Other Skills and Abilities*** Knowledge of the methods and practices used in a modern security program.* Knowledge of applicable laws and ordinances.* Ability to remain alert at all times and to detect suspicious or unusual occurrences.* Ability to use good judgment, discretion, and tact and react quickly to situations.* Ability to understand and effectively carry out oral and written instructions.* Ability to enforce rules and regulations firmly, tactfully, and impartially.* Ability to communicate effectively both orally and in writing.**PHYSICAL ABILITIES / WORKING CONDITIONS****Physical Demands**Ability to sit, talk and hear consistently.Ability to stand, walk, and use hands to handle or reach occasionally. Must have ability to operate a car, golf cart or other motorized vehicle.May occasionally lift up to 50 lbs.Ability to pass annual firearm qualification training.**Vision Requirements**Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more)**Environmental**Typical office/lobby environment with some foot patrols outdoors**Noise Environment**Moderate noise (business office with computers and printers, light traffic)*\\*\\*\\*This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.\\*\\*\\**