Operational Risk Manager

Liberty Mutual Insurance; Boston (MA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Liberty Mutual Insurance is seeking an experienced Operational Risk Manager in a hybrid US-based role. You will partner with senior leaders to strengthen risk controls, oversee risk events, and report on risk across functions.

The position emphasizes governance, effective communication, and a proactive risk culture. Candidates should bring 8–10 years of operations risk experience,Bachelor’s degree, and familiarity with AI risk concepts.

Qualifications

• 8–10 years in progressive operational risk roles within complex organizations.
• Experience advising senior management on risk and controls, with remediation tracking.
• Knowledge of AI concepts and related risk implications in business contexts.

Responsibilities

• Advise business leaders on operational risk, control design, and remediation.
• Lead identification, assessment, monitoring and reporting of risks.
• Oversee events/logs, root cause analysis, and action tracking.
• Review internal controls for design effectiveness and alignment with needs.
• Develop risk dashboards and governance materials for senior leaders.
• Collaborate with compliance/audits to strengthen risk culture.
• Evaluate AI tool implications and promote responsible adoption.

Skills

Operational risk

Stakeholder influence

Risk governance

Communication

Education

Bachelor's degree

Advanced degree a plus

Tools

AI tools

Job description

We are seeking an experienced Operational Risk Manager to strengthen our enterprise risk management framework, drive effective risk mitigation, and support informed decision-making across the organization. The ideal candidate will bring strong operational risk expertise, sound judgment, executive presence, and the ability to influence stakeholders at multiple levels. This person will serve as a trusted advisor to management and functional business partners, helping to maintain a strong risk culture and resilient control environment. This role may be virtual or hybrid within the U.S. and reports to the Head of GRS Operational Risk Management.

If the selected candidate lives within 50 miles of a GRS office, then the selected candidate should be prepared to come into the office two days/week if needed. This policy is subject to change.

Key Responsibilities

• Serve as a trusted advisor and partner to business and functional leaders on operational risk
• matters, including emerging risks, control design, mitigation strategies, and remediation plans.
• Lead the identification, assessment, monitoring, and reporting of operational risks across business processes and functions.
• Oversee the logging, tracking, and resolution of operational events and issues, including root cause analysis, control gaps, and corrective actions.
• Review and challenge internal controls to ensure they are appropriately designed, operating effectively, and aligned to business needs.
• Develop and present risk dashboards, leadership reporting, and governance materials for senior management and committees.
• Maintain and enhance operational risk policies, standards, procedures, and oversight practices.
• Collaborate with compliance, internal audit, and cross‑functional business partners to
• promote accountability and risk awareness.
• Evaluate the operational risk implications of AI tools and use cases, identify opportunities to improve controls and monitoring, and support responsible adoption.

Leadership Competencies

• Trusted Advisor Mindset
• Builds credibility by providing clear, practical, and balanced risk guidance.
• Executive Presence – Engages senior leaders with confidence and composure.
• Risk Judgment and Decision Support – Evaluates risk scenarios, control effectiveness, and remediation options to support sound decisions.
• Influence and Collaboration – Works effectively across functions and levels to drive alignment and action.
• Accountability and Ownership – Demonstrates strong follow‑through and commitment to high‑quality execution.
• Analytical Thinking – Assesses risk trends, control weaknesses, and root causes, then translates findings into actionable insights.
• Communication Excellence – Tailors clear, concise messages to different audiences.
• Continuous Improvement Orientation – Seeks opportunities to strengthen processes, controls, and the overall risk environment.
• Integrity and Professionalism – Upholds high ethical standards and exercises discretion.

Qualifications

Experience

• 8–10 years of progressive operational risk management experience, preferably within a complex or matrixed organization.
• Demonstrated experience advising and influencing senior management on operational risk issues, internal controls, and risk mitigation.
• Strong experience with operational event and issue management, root cause analysis, remediation tracking, internal control evaluation, and risk reporting.
• Demonstrated ability to manage multiple priorities, work independently, and deliver high‑quality results under tight deadlines.
• Working knowledge of AI concepts, tools, and associated risks, with experience applying them in a business or risk management context.

Education

• Bachelor’s degree is required, preferably in Business, Finance, Risk Management, Accounting, Economics, or a related field.
• An advanced degree is a plus.

Preferred Qualifications

• Experience in financial services, insurance, banking, or another highly regulated industry.
• Familiarity with enterprise risk management practices, control frameworks, or governance processes.
• Experience supporting audits, regulatory exams, or control testing activities.
• Professional certifications such as CPA, CA, CIA, CRCM, CERP, or similar.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco