Operational Readiness Lead - Claims Shared Services

Axis; Red Bank (NJ); Presencial; USD 125.000 - 140.000; Jornada completa

Descripción de la vacante

AXIS is seeking a Senior Analyst, Operational Readiness to join the Global Claims Shared Services team in the US. The role ensures approved technology, process and operating model changes are ready for implementation, adopted by AXIS Global Claims, and stabilized into BAU operations.

Responsibilities include readiness assessments, cutover planning, training delivery, and post-Go-Live stabilization, with cross-functional partnership across Claims Operations, Compliance and Technology.

Formación

• 3–5 years in business operations, operational readiness, or change management.
• Experience supporting implementation, technology deployment, and BAU handoff.
• Strong organization, communication, analytical and stakeholder management skills.
• Ability to develop and maintain documentation, SOPs, job aids and knowledge resources.
• Experience with claims systems, operational workflows, insurance operations, AI, automation or modernization preferred.

Responsabilidades

• Lead readiness assessments and sign-off processes for changes.
• Develop readiness frameworks, checklists and go-live criteria.
• Coordinate business cutover planning and execution.
• Manage training delivery and stakeholder preparedness targets.
• Track adoption and stabilization metrics post go-live.
• Foster cross-functional partnership across GCSS and partner teams.

Conocimientos

Organization

Communication

Analytical thinking

Problem-solving

Stakeholder management

Educación

Bachelor’s degree or equivalent

Herramientas

Copilot

SharePoint

Excel

PowerPoint

Word

Teams

Descripción del empleo

AXIS is seeking a Senior Analyst, Operational Readiness to join the Global Claims Shared Services team in the US. The role ensures approved technology, process and operating model changes are ready for implementation, adopted by AXIS Global Claims, and stabilized into BAU operations.

Responsibilities include readiness assessments, cutover planning, training delivery, and post-Go-Live stabilization, with cross-functional partnership across Claims Operations, Compliance and Technology.