Operational Program Manager, Office of Economic & Community Development

We. Communications; Northern (KY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Paid vacation

401k

Home office allowance

Wellness credits

Tech stipend

Job summary

Codeword, a remote-first communications agency, is seeking an Operations Program Manager for its Economic & Community Development initiatives. You will orchestrate multi-region programs, build plans, and keep leadership informed.

You have 5+ years of complex program experience, strong organizational skills, and a knack for turning priorities into action. This role reports to the Head of ECD and offers competitive compensation and benefits.

Qualifications

• 5+ years of experience managing complex programs, projects, or operations.
• Highly organized with exceptional attention to detail and follow-through.
• Comfortable managing multiple workstreams, stakeholders, and shifting priorities.
• A clear, confident communicator who knows how to keep teams aligned.
• Proactive problem solver who can bring structure to ambiguity and anticipate what needs to happen next.
• Experienced building project plans, trackers, processes, and executive-ready materials.
• Proficiency with Google Workspace, including Gmail, Google Calendar, and Google Drive, with the ability to effectively manage communications, coordinate schedules, and organize documentation.

Responsibilities

• Own project plans, timelines, milestones, and dependencies across ECD initiatives
• Coordinate cross-functional workstreams and keep projects moving toward deadlines
• Track action items, approvals, and deliverables and proactively follow up with stakeholders
• Gather and synthesize updates from regional and functional teams
• Create executive-ready briefing materials, presentations, agendas, and pre-reads
• Coordinate leadership meetings, business reviews, planning sessions, and offsites
• Maintain project trackers, documentation, dashboards, and other planning tools
• Build templates and repeatable processes that make teams more efficient and consistent
• Identify risks, roadblocks, and competing priorities before they impact delivery
• Comfortable giving and receiving constructive feedback with coworkers, clients, and leadership to keep projects moving and outcomes strong
• Look for ways to streamline workflows, improve visibility, and reduce administrative lift
• Serve as a central point of coordination between leadership, project teams, and stakeholders

Skills

Program management

Organizational skills

Stakeholder management

Communication

Problem solving

Process improvement

Google Workspace

Tools

Google Workspace

Job description

Operational Program Manager, Office of Economic & Community Development

United States

About Us

Codeword is a communication agency that helps brands create breakthrough comms, content, and community experiences.

We’re a fast-moving team of writers, editors, designers, strategists, videographers, PR mavens, and even a few traditional marketers.

Our incredible roster of global brands trust us to launch their startups, run multi-channel campaigns, grow their user bases, and lead comprehensive PR and marketing initiatives. We're storytellers and brand engineers, and we love big ideas that serve a real purpose.

Codeword is a remote-first agency, with physical offices in NYC and SF that we won’t make you visit.

Be the organizational force behind big initiatives, keeping teams aligned, projects moving, and nothing falling through the cracks.

About You:

• 5+ years of experience managing complex programs, projects, or operations
• Highly organized with exceptional attention to detail and follow-through
• Comfortable managing multiple workstreams, stakeholders, and shifting priorities
• A clear, confident communicator who knows how to keep teams aligned
• Proactive problem solver who can bring structure to ambiguity and anticipate what needs to happen next
• Experienced building project plans, trackers, processes, and executive-ready materials
• Proficiency with Google Workspace, including Gmail, Google Calendar, and Google Drive, with the ability to effectively manage communications, coordinate schedules, and organize documentation.

About This Role:

The Operations Program Manager will be the organizational force behind Google’s Economic & Community Development team, working closely with the Head of ECD and cross-functional teams to keep key initiatives moving.

You’ll bring structure to complex programs, coordinate across regional and functional teams, and make sure the right people have the right information at the right time. From building project plans and preparing leadership materials to running meetings and improving processes, you’ll help turn priorities into action and keep things running smoothly behind the scenes.

A big part of the role will be keeping everyone moving in the same direction day to day — you make sense of the nonsensical

What You’ll Be Doing:

• Own project plans, timelines, milestones, and dependencies across ECD initiatives
• Coordinate cross-functional workstreams and keep projects moving toward deadlines
• Track action items, approvals, and deliverables and proactively follow up with stakeholders
• Gather and synthesize updates from regional and functional teams
• Create executive-ready briefing materials, presentations, agendas, and pre-reads
• Coordinate leadership meetings, business reviews, planning sessions, and offsites
• Maintain project trackers, documentation, dashboards, and other planning tools
• Build templates and repeatable processes that make teams more efficient and consistent
• Identify risks, roadblocks, and competing priorities before they impact delivery
• Comfortable giving and receiving constructive feedback with coworkers, clients, and leadership to keep projects moving and outcomes strong
• Look for ways to streamline workflows, improve visibility, and reduce administrative lift
• Serve as a central point of coordination between leadership, project teams, and stakeholders

Your Compensation:

People – that's you! – are the heart of our business, and we believe in pay transparency.

Our budget for this role is $110K-$130K, depending on experience.

• Minimum 20 days paid vacation annually
• 401k + financial wellness support
• Home office allowance
• Bi-annual Wellness Credits
• Monthly Technology Credit (to offset internet / phone costs)

A few more things you should know about Codeword

• The Codeword dream: Make good money doing work you care about with people you like.
• We love our clients (they write the checks!), which means maintaining a high bar for the creativity, smarts, responsiveness, and communication skills we offer them.
• We’re around 100 people, big enough to handle large-scale marketing programs, small enough that you’ll have an impact on our culture.
• We’re a friendly team, we look after each other, and we grow our careers together.
• We respect everyone’s personal life. After-hours emails are strongly frowned upon, night and weekend work is very rare, and employees are encouraged to pursue their side-hustles.
• We’re all grownups here, and we trust each other to get the work done, whether at home or in an office or a time zone on the other side of the world.
• We believe in defaulting to openness. Our calendars, our salary tiers, and our doors are open for all to see. (Except for secret client stuff, which we guard with our lives.)
• We’re a proud member of the global WE Communications family.
• Equal Opportunity: Codeword provides equal employment opportunity and doesn’t discriminate against employees or applicants because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.
• Diversity and Inclusion: Codeword works hard to foster a diverse team and an inclusive workplace where everyone thrives.

We aren’t a traditional agency, so we like to hire people who don’t necessarily fit the agency mold or check all the “right” boxes. If you’re on the fence about applying, please do!