Operational Key Account Manager

Jobtailor; Itasca (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor seeks an experienced Account Manager in the United States to own key client relationships within the transportation and logistics sector. You will lead onboarding, coordinate across internal teams, and drive rate negotiations while ensuring service quality and KPI compliance.

The role requires 5+ years in key account management, strong knowledge of TMS/CRM, and the ability to develop bespoke logistics solutions.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or a related field.
• 5+ years of experience in key account management in the transportation and logistics industry.
• Experience with supply chain management, transportation, warehousing, and distribution.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Knowledge of transportation and logistics industry trends and best practices.
• Proficient in Microsoft Office Suite and other relevant software.
• Fluent in English (written and spoken).
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
• Advanced degree, international logistics and customs regulations, and sales/business development experience are preferred

Responsibilities

• Act as primary contact for key accounts.
• Build relationships throughout customers’ organizations.
• Maintain and grow share of wallet across DSV’s network and divisions.
• Ensure current rates are communicated and submitted for auto-rating.
• Provide market insights.
• Lead client onboarding and implementation.
• Oversee daily operational activities and identify risks, pain points, and service gaps.
• Coordinate collaboration among internal stakeholders.
• Respond to spot quote requests and identify upselling opportunities.
• Ensure data quality KPIs, timeliness, and billing days are met.
• Meet client reporting requirements.
• Conduct client business reviews and follow up on action items.
• Support contract and rate negotiations.
• Identify opportunities and structure deal teams.
• Develop account plans addressing satisfaction, threats, and development opportunities.
• Create and deploy bespoke logistics solutions.
• Assess EDI and other technology solutions supporting eBooking.
• Analyze volumes and workflows to optimize productivity and uncover cost savings.
• Manage rate optimization and yield management.
• Travel as necessary

Skills

Key Account Management

TMS

CRM Software

Supply Chain Management

Logistics Solutions Development

Education

Bachelor's Degree in Business

Logistics

Supply Chain Management

Tools

Microsoft Office Suite

Transportation Management Systems (TMS)

Customer Relationship Management (CRM) Software

Job description

• Act as primary contact for key accounts
• Build relationships throughout customers’ organizations
• Maintain and grow share of wallet across DSV’s network and divisions
• Ensure current rates are communicated and submitted for auto-rating
• Provide market insights
• Create, maintain, and update SOPs
• Lead client onboarding and implementation
• Oversee daily operational activities and identify risks, pain points, and service gaps
• Coordinate collaboration among internal stakeholders
• Respond to spot quote requests and identify upselling opportunities
• Ensure data quality KPIs, timeliness, and billing days are met
• Achieve and maintain an acceptable AR rating
• Monitor and act on customer and DSV performance against volumes and SLA KPIs
• Meet client reporting requirements
• Conduct client business reviews and follow up on action items
• Support contract and rate negotiations
• Identify opportunities and structure deal teams
• Develop account plans addressing satisfaction, threats, and development opportunities
• Create and deploy bespoke logistics solutions
• Assess EDI and other technology solutions supporting eBooking
• Analyze volumes and workflows to optimize productivity and uncover cost savings
• Manage rate optimization and yield management
• Travel as necessary

Requirements

• Bachelor's degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software
• Fluent in English (written and spoken)
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
• Advanced degree, international logistics and customs regulations, and sales/business development experience are preferred

Core Competencies

Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in utilizing technology solutions to enhance logistics operations and optimize productivity.

Highest-signal resume keywords

• Key Account Management
• Transportation Management Systems (TMS)
• Customer Relationship Management (CRM) Software
• Supply Chain Management
• Logistics Solutions Development

ATS Optimization Keywords

Hard Skills

• Supply Chain Management
• Transportation Management
• Warehousing
• Distribution
• Rate Optimization
• Yield Management
• Data Quality KPIs
• Market Insights
• Client Reporting
• SOP Development

Soft Skills

• Strong Communication Skills
• Interpersonal Skills
• Problem-Solving Skills
• Decision-Making Skills
• Organizational Skills

Certifications & Qualifications

• Bachelor's Degree in Business
• Logistics
• Supply Chain Management

Industry Keywords

• Transportation Industry Trends
• Logistics Best Practices
• Client Onboarding
• Contract Negotiations
• EDI Technology Solutions

Tools & Technologies

• Microsoft Office Suite
• Transportation Management Systems (TMS)
• Customer Relationship Management (CRM) Software