Operational Installation Manager – Americas

COV Covidien LP; Connecticut; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Dental and vision insurance

Health Savings Account

401(k) plan with match

Paid time off

Job summary

Medtronic plc is seeking an Operational Installation Manager – Americas to drive end-to-end readiness and execution of Hugo RAS System installations across the Americas. The role collaborates with Sales, Supply Chain, Field Service and other stakeholders to ensure on-time installation and commissioning at hospital sites.

The position requires a strong execution mindset, proactive risk management, and ability to manage multiple priorities across the Americas, with onsite work in New Haven, CT or

Qualifications

• Bachelor's degree; US work authorization requirements noted.
• Experience in installation planning and cross-functional coordination.
• Strong focus on operational readiness, risk management, and process improvement.

Responsibilities

• Drive installation planning and execution by participating in weekly Americas sales funnel reviews and aligning readiness with the pipeline.
• Coordinate pre-sale site inspections with Field Service; track findings and resolve issues delaying sales.
• Monitor consumables and instruments stock levels across accounts in the region.
• Assign Startup Specialists and ensure resource availability aligns with schedules.
• Ensure orders for consumables/instruments are placed and fulfilled for initial system use.
• Manage commissioning logistics, shipment tracking, and schedule coordination with teams.

Skills

Supply Chain

Logistics

Order Fulfillment

OTC

Installation Planning

Project Management

Education

Bachelor's degree

Job description

We anticipate the application window for this opening will close on - 11 Dec 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This position is based Onsite at our New Haven, CT office. It can also be located at our office in Memphis, TN (Memphis Airways).

Operational Installation Manager – Americas

You will be responsible for driving the end-to-end operational readiness and execution of Hugo RAS System installations across the Americas, ensuring that equipment, consumables, field resources, logistics, training, and customer requirements are aligned to enable successful installation and commissioning at hospital sites. This includes managing installation readiness from the sales pipeline through delivery and commissioning; coordinating pre-sale site surveys with Field Technical Services; tracking and resolving site readiness gaps; ensuring the availability of equipment and required instruments; securing Startup Specialist coverage; and aligning installation schedules and customer commitments with Sales, Supply Chain, Field Service, and other stakeholders. In parallel, you will be a key operational lead and contributor to Order-to-Cash activities across the Americas. You will drive operational readiness, improve order processing and fulfillment, and support the implementation of scalable processes and business systems as we onboard new countries. Success in this role requires a strong execution mindset, attention to operational detail, the ability to manage multiple priorities, and a proactive approach to identifying risks, resolving bottlenecks, and improving performance.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

PRIMARY RESPONSIBILITIES

• Drive installation planning and execution by participating in weekly Americas sales funnel reviews, assessing installation requirements, and aligning operational readiness with the sales pipeline and customer commitments
• Coordinate pre-sale site inspections with Field Service, track findings, and drive resolution of issues that could prevent or delay a sale
• Monitor the availability and stocking levels of consumables and reusable instruments for accounts across the region
• Secure assignment of a Startup Specialist for each account and ensure resource availability aligns with installation schedules
• Ensure customer orders for consumables and reusable instruments are placed and fulfilled to support the initial use of the system
• Manage commissioning logistics, including shipment tracking, schedule coordination, and timely communication with Sales, Field Service, and the Startup Specialist
• Coordinate pre-delivery site inspections, installation schedules, and commissioning activities with Medtronic teams and hospital representatives to ensure installations are completed as planned
• Manage special customer requests related to commissioning and proactively resolve operational issues that may impact execution
• Maintain operational metrics, trackers, and dashboards to monitor progress, identify risks, and ensure transparent communication of installation status and performance
• Drive continuous improvement by maintaining standard work, defining and monitoring key performance metrics, utilizing global tools, analyzing root causes, and implementing corrective actions
• Coordinate with Clinical Research and Training (CRMS-PACE) if scheduled in-person training for surgeons and hospital staff is in alignment with installation timelines
• Coordinate export shipments across the region, ensuring accurate and complete shipping documentation, timely shipment execution, and compliance with applicable requirements
• Coordinate with global and regional distribution centers to monitor and manage customer order fulfillment of consumables and reusable instruments

Key areas of expertise are:

• Supply Chain & Inventory Management
• Logistics & Order Fulfillment
• Capital Equipment Sales Support
• Order-to-Cash (OTC) Operations
• Installation Planning & Operational Execution
• Project Management & Cross-functional Coordination

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Salary ranges for U.S (excl. PR) locations (USD):$120,000.00 - $180,000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build exceptional solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.