Operational Excellence Technician

Hill Phoenix, Inc.; Virginia; On-site; USD 52,000 - 76,000; Full time

Job summary

Dover Food Retail KAIZEN Fab shop is seeking an Operation Excellence Technician to support Manufacturing Engineering with Lean initiatives and continuous improvement projects on the shop floor.

The role involves facilitating Kaizen events, auditing processes, collecting data, and coaching frontline operators to adopt standardized work and improvements across departments.

Qualifications

• High School Diploma or GED required.
• 2+ years of relevant experience.
• Mechanically inclined and KAIZEN minded.
• 2+ years of experience using construction tools and ability to read a measuring tape.
• Basic proficiency in Microsoft Office (Excel, Word) for tracking data and drafting SOPs.
• Yellow belt or Green belt Six Sigma training is a plus.

Responsibilities

• Assist in preparing for and executing Kaizen events, 5S workplace organization, waste-reduction projects, and rapid improvement workshops across departments.
• Collaborate with CI/Opex engineering in root-cause analysis sessions for recurring floor issues.
• Conduct regular 5S, LPAs, and standardized work audits to ensure improvements are sustained.
• Gather floor-level cycle time data and prepare materials for deployment (visual shadow boards, floor markings, Kanban cards).
• Shadow production operators to help them understand new standardized work instructions and gather feedback for optimization.

Skills

KAIZEN mindset

Problem solving

Data collection

Frontline coaching

Education

High School Diploma or GED

Tools

Construction tools

Microsoft Office (Excel/Word)

Job description

Company Overview

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

We are looking for an Operation Excellence Technician for Dover Food Retail KAIZEN Fab shop to support Manufacturing Engineering dept with various projects.

Responsibilities

• Continuous Improvement, Lean Facilitation: Assist in preparing for and executing Kaizen events, 5S workplace organization, waste-reduction projects, and rapid improvement workshops across various departments.
• Problem Solving: Collaborate with C.I. Opex engineering in root‑cause analysis (RCA) sessions for reoccurring floor issues, helping brainstorm and corrective actions.
• Auditing & Sustainability: Conduct regular 5S, Layered Process Audits (LPAs), and standardized work audits to ensure that improvements made by the team are sustained.
• Data Collection & Material Prep: Gather floor-level cycle time data (Time Studies) and prepare physical materials‑such as visual shadow boards, floor markings, and Kanban cards‑for deployment.
• Frontline Training & Coaching: Shadow production operators to help them understand new standardized work instructions and gather their feedback for further optimization.

Basic Qualifications

• High School Diploma or GED
• 2+ years of relevant years of experience

Preferred Qualifications

• Mechanically inclined, innovative, and KAIZEN minded.
• 2+ years of experience using construction tools and ability to read measuring tape
• Basic proficiency in Microsoft Office (Excel, Word) for tracking data and drafting standard operating procedures (SOPs).
• Yellow belt or Green belt six sigma training is a plus.

Physical Demands

• Ability to lift 50 pounds plus bending, twisting or lifting from awkward positions or in tight spaces, must be able to push and pull cases in excess of 200lbs to 800lbs repetitiously.
• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
• The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to sit, stoop, and/or kneel.

Pay Range: - Annually

We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.