OPERATIONAL EXCELLENCE MANAGER - ORGANIZATIONAL CONSULTANT 4 - HYBRID

University of California Office of the President; Oakland (CA); Hybrid; USD 150,000 - 170,000; Full time

Job summary

The University of California, Office of the President, in Oakland, CA, seeks an Operational Excellence Manager - Organizational Consultant 4 to drive process improvement and organizational effectiveness on a hybrid basis. The role anchors on-site days in Oakland and leads Lean Six Sigma initiatives across UCOP.

You will train staff, coach cross-functional teams, develop project charters, dashboards, and AI-enabled improvement efforts while advancing the OE Center of Excellence.

Qualifications

• Minimum 8 years of experience in process improvement, project management, or related field.
• Lean Six Sigma Black Belt certification preferred (minimum 1 year).
• Bachelor's degree in Business Administration, or related field.

Responsibilities

• Develop and deliver Process Improvement training programs for UCOP staff (White Belt and Yellow Belt training).
• Lead cross-functional teams to solve complex organizational issues using Lean Six Sigma, Agile, and Change Management.
• Lead and facilitate process improvement projects across UCOP departments with charters, timelines and resource plans.
• Monitor project progress and report outcomes to leadership; support AI technologies in improvement efforts (RPA and GenAI).
• Launch and facilitate the OE Community of Practice and collaborate on knowledge sharing.
• Collaborate with department leaders to identify high-impact improvement opportunities and develop communications.
• Contribute to the OE Center of Excellence website development and metrics reporting.

Skills

Process improvement

Project management

Change management

Analytical skills

Facilitation

Training skills

Consulting

Strategic thinking

Coaching

Stakeholder engagement

Education

Bachelor's degree in Business Administration

Master's degree (preferred)

Job description

OPERATIONAL EXCELLENCE MANAGER - ORGANIZATIONAL CONSULTANT 4 - HYBRID

UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

Department Overview

UCOP Operations is responsible for the day-to-day operations of the Office of the President. This includes management of the OP Budget, Human Resources, Building Services, and Procurement and the Business Resource Center (BRC). We serve as a one-stop service center for all OP clients with the goal of ensuring that the Office of the President models best practices in the areas of customer service, accountability and resource management.

Position Summary

Independently uses and applies wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders. Uses advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design and effectiveness issues. Regularly works on highly complex issues of strategic engagement where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. The person hired will be required to reside within California and report to work on-site at Office of the President (UCOP) located in Oakland, CA on Tuesdays, Wednesdays and Thursdays. (‘anchor days’).

Key Responsibilities

30% Process Improvement and Operational Excellence Training and Capacity Building Develop and deliver Process Improvement training programs for UCOP staff (White Belt and Yellow Belt training). Manage Green Belt/Black Belt scholarship programs, including selection and support of candidates. Create and maintain OE resources, including online materials and quarterly newsletters Contribute to the development of an OE Dashboard to track and report on training completion and certification rates Continuously improve training materials, delivery methods, marketing, and communications based on feedback and best practices

30% Project Coaching, Consulting, and Management Lead cross-functional teams to solve complex organizational issues. Lead and facilitate process improvement projects across UCOP departments, applying Lean Six Sigma, Agile, Change Management and other methodologies. Develop project charters, timelines, and resource plans for high-impact improvement opportunities Monitor project progress and report outcomes to leadership Support the implementation of Artificial Intelligence (AI) technologies in process improvement efforts which may inlcude RPA and GenAI initiatives.

10% OE Community Development and Facilitation Support the launch and facilitation of the OE Community of Practice Organize monthly topic-based meetings and knowledge-sharing sessions Support the development of a UC-wide OE Community of Practice and website. Develop and maintain best practice documentation and resources Foster collaboration between OE practitioners across UCOP and UC campuses

15% Stakeholder Engagement and Communication Collaborate with department leaders to identify high-impact improvement opportunities Develop and implement communication strategies to support organizational goals and OE initiatives Contribute to the OE Center of Excellence website development and maintenance Prepare progress reports and presentations for senior executives Represent the OE Center at relevant conferences and external engagements

10% OE Center Strategy and Development Contribute to the strategic planning and growth of the OE Center of Excellence. Identify and implement new tools and technologies to support UCOP's improvement efforts. Develop metrics and reporting mechanisms to demonstrate the value of OE initiatives. Support the alignment of OE efforts with UCOP's strategic goals - Participate in relevant UCOP committee meetings

5% Mentorship and Team Collaboration Guide and advise process improvement practitioners and other staff on operational improvements Contribute to the recruitment and onboarding of new team members

Experience

Required Qualifications

Minimum 8 years of experience in process improvement, project management, or related field

Preferred Qualifications

Minimum 1 year Lean Six Sigma Black Belt certification

Skills and Abilities

Required Qualifications

Strong applied knowledge of process improvement, project management, and change management principles

Demonstrates strong analytical, problem-solving, project planning and implementation skills.

Highly skilled in facilitation, consulting and relationship building.

Demonstrated excellent facilitation and training skills.

Possesses strong consulting, relationship building, and strategic thinking skills.

Ability to coach, facilitate and influence people at all levels

Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions.

Ability to focus on priorities, strategies, and vision.

Knowledge of operational efficiency consulting process to effectively lead engagements from inception to conclusion.

Ability to persuade through both logic and appeal to positive motivations.

Preferred Qualifications

Experience working in higher education or public sector organizations

Education

Required Qualifications

Bachelor's degree in Business Administration, or related field.

Preferred Qualifications

Master's degree preferred

Licenses and Certifications

Required Qualifications

Project Management certification or equivalent experience / training

Preferred Qualifications

Change Management certification or equivalent experience / training

Travel Requirements

U p to 20% travel to campuses and other UC and non-UC location for meetings, conferences, etc.

Job Title

Organizational Consultant 4

Job Code

000562

Salary Grade

Grade 25

Payscale:

$150,000 - $170,000

Benefits: For information on the comprehensive benefits package offered by the University visit : Benefits of Belonging

Smoke Free Work Environment: The University of California, Office of the President, is smoke &tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

• “Misconduct” means any violation of the policies or laws governing conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer .
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy for Employees, Students and Third Parties
• APM - 035: Affi