Operational Excellence Director

3M HEALTHCARE; Jacksonville (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

Circle K seeks a Business Unit Director of Operations Excellence to lead a team focused on maximizing store operations’ efficiency and implementing high-priority projects. You will act as a SME in store operations, support operations leaders in driving KPIs, and enhance customer experience while guiding change management across the organization.

The role involves overseeing program management, cross-functional collaboration, and spending time in stores to ensure frontline visibility and impact.

Qualifications

• 5-7 years in retail operations or equivalent leadership roles.
• Experience leading cross-functional programs and large-scale initiatives.
• Strong verbal and written communication skills.

Responsibilities

• Lead project and program management efforts across the BU OpEx portfolio.
• Provide hands-on operational support and motivate field teams.
• Drive KPIs and customer experience improvements.
• Facilitate change management for company-wide initiatives.
• Oversee operational reporting and communications with stakeholders.
• Spend significant time in stores to understand operating realities.

Skills

Leadership

Change management

Project planning

Cross-functional collaboration

Strategic thinking

Analytical mindset

Communication

Problem solving

Time management

Team player

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

Job DescriptionJob Description

The Business Unit Director of Operations Excellence (OpEx) is a critical leadership role, reporting to the Business Unit Vice-President of Operations. This position is responsible for leading a team focused on maximizing store operations’ efficiency by leading and executing high-priority projects, managing operational support teams, and driving continuous improvements. The BU Director of OpEx is expected to act as a Subject Matter Expert (SME) in store operations, supporting operations leaders in driving key performance indicators (KPIs) and enhancing customer experience. Additionally, the role plays a crucial part in change management by facilitating the successful implementation of company-wide initiatives.

Essential Functions

• Project Management
• Program Support
• Problem Solving
• Hands on Operational Support
• Cross Collaboration with BU Support Staff
• Oversight of Operational Reporting
• Facilitation of Field Communication and Spending time in the Stores.

The BU Director of OpEx must be well versed in all areas of store operations. BU OpEx Directors must be able to effectively communicate with Store Staff, National/BU Support Teams and Executive Leadership.

Required Skills & Competencies

• Act as a change agent in operations when implementing new programs and processes
• Align on standardized process execution down to store level
• Identify and recommend core opportunities to operational efficiency
• Think conceptually to find solutions to simplify processes
• Create content as needed to support project and program roll outs
• Lead multiple initiatives at once
• Meet timelines and milestones of the essential job functions
• Perform other duties as assigned and deemed necessary. This may include leading ad-hoc projects, supporting emergency response procedures, or stepping in for other operational leadership roles during high-demand periods.

Core Competencies

• Deep knowledge in Convenience & fuels retail operation
• Leadership
• Decisivenessi>Team player
• Self-motivated
• Communication & presentation skills
• Flexibility & ability to pivot
• Analytical mindset
• Cross-functional collaboration
• Change management
• Problem solving
• Strategic thinking

Required Qualifications

5-7 years in retail operations Bachelor’s degree is valued, but not essential Minimum of 4 years of experience in project planning and coordination and working on projects or programs requiring the integration of cross-functional business solutions Experience managing operational or financial project budgets and leading project teams Excellent verbal, written and interpersonal communication skills Working knowledge of the Microsoft suite Possession of a current and valid driver’s license Overnight travel throughout the Business Unit required, approximately 30-50% Ability to speak and write in the English language Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Physical Requirements (US only)

The physical requirements described below are examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered that might assist those individuals with disabilities to perform the essential tasks and duties. While performing the duties of this job, the employee is regularly required to sit (possibly for long periods of a time), talk and/or hear. Ability to operate a keyboard and/or a computer mouse is required. The employee frequently is required to use his/her hands to handle or grasp items of varying weight. The employee occasionally required to stand, walk, and reach with both hands and arms.

Work Environment

This role is full-time and based in the Business Unit office, with the expectation of visiting stores 2-3 days per week. The noise level in the work environment is usually moderate at a normal range. The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.