OPERATIONAL EXCELLENCE CONSULTANT

Flik Hospitality Group; Philadelphia (Philadelphia County); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group is seeking an Operational Excellence Consultant to drive brand standards and continuous improvement across the organization. You will conduct in-depth reviews, communicate findings to leadership, and support action plans and training programs.

The role reports to the Sr. Director of Operational Excellence and involves collaboration with divisional teams to streamline processes and raise performance.

Qualifications

• Travel up to 80%.
• 3–5 years in food service and/or hospitality.
• Associate or Bachelor’s Degree in food service, culinary arts, hospitality, or relevant field.
• Exceptional communication skills and ability to drive performance.
• Strong relationship-building and coaching abilities.
• Ability to adapt to new technologies and fast-paced environments.
• Strong project management and time management skills.
• Proficiency with Microsoft Office, iOS, and data collection/analysis programs.

Responsibilities

• Conduct comprehensive operational excellence reviews to document trends and improvement opportunities.
• Communicate gaps to standards, action plans, and training to stakeholders.
• Support implementation of action plans and training for standardization.
• Prepare and present performance reports and improvement plans to leadership.
• Monitor review results to identify trends and opportunities.
• Fulfill other assigned duties.

Skills

Travel up to 80%

Hospitality experience

Communication skills

Relationship building

Project management

Coaching & training

Attention to detail

Adaptability

Fast-paced environment

Multitasking

Education

Associate or Bachelor’s Degree in food service, culinary arts, hospitality, or relevant field

Tools

Microsoft Office

iOS

Data analysis tools

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Operational Excellence Consultant is responsible for driving operational excellence across FLIK by evaluating and training on brand standards and operational requirements while fostering continuous improvement initiatives, and enhancing performance. Reporting to the Sr. Director of Operational Excellence, this role requires conducting in-depth operational excellence reviews, communicating results to all levels of the organization and supporting the execution of follow‑up action plans and training programs. The Operational Excellence Consultant works closely with divisional teams to streamline processes, optimize performance, and ensure adherence to service standards.

Flik Hospitality Group

Salary: $70000 - $75000 / year

Other Forms of Compensation: bonus

This is a remote role with up to 80% travel.

Key Responsibilities

• Conduct comprehensive operational excellence reviews to document and analyze divisional business trends and identify opportunities for improvement.
• Communicate gaps to standards, associated action plans, and applicable training to unit level stakeholders and senior leadership.
• Support action plan submission and completion, providing clear direction to ensure effective and consistent resolution of gaps to standard.
• Prepare and present regular performance reports, improvement plans, and insights to the Sr. Director of Insights & Excellence and other division leadership.
• Monitor and analyze operational excellence review results to identify trends and opportunity areas.
• Fulfill any other assigned duties

Required Qualifications

• Ability to travel up to 80%.
• Preferred background/experience: 3-5 years in food service and/or hospitality.
• Preferred Education: Associate and/or Bachelor's Degree in food service, culinary arts, hospitality, or relevant field.
• Exceptional communication skills, including the ability to effectively share customer insights and drive performance improvement.
• Able to adapt to new/evolving technologies.
• Ability to thrive in complex, fast paced environments.
• Strong relationship‑building skills.
• Self‑driven mindset with the ability to manage multiple work‑streams in parallel.
• Demonstrated ability to manage project timelines, prioritize effectively, and meet ongoing deliverables simultaneously.
• High attention to detail and quality deliverables.
• Strong coaching, training, and development skills.
• Advanced proficiency in Microsoft Office, iOS, and data collection and analysis programs.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.

Req ID: 1578159

Flik Hospitality Group

JEANNE M LANE

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