Operational Controls Analyst (On-site)

Newrez; Coppell (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer

401(k) with employer match

Paid parental leave

Tuition reimbursement

Job summary

Newrez is seeking an Operational Controls Analyst in Coppell, TX, to support key risk programs and ensure compliance with company policies, procedures, and applicable laws. The role involves reviewing loan files and preparing monthly reports, with close collaboration across teams, clients, and investors.

The candidate will gather requirements, develop test scripts, and monitor vendor scorecards, while escalating loan concerns and providing documentation as needed.

Qualifications

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 3+ years’ experience in mortgage servicing.
• Prior experience with various mortgage operations applications.

Responsibilities

• Assist in the preparation of Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.
• Deliver feedback on any necessary revisions/updates to policies and procedures.
• Gather LOB requirements, develop standard test scripts within internal systems, and UAT, as applicable.
• Manage monthly vendor scorecard oversight.
• Effectively present information/respond to questions from managers, clients, customers, and public.
• Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
• Analyze results from loan reviews and identify trends, either in loan quality or personnel.
• Escalate any loan concerns to management and provide all necessary justification/documentation.
• Serve as occasional delegate to more senior members of the team.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Skills

MS Office

SQL/Data systems

Mortgage servicing knowledge

Communication skills

Customer service

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Mortgage operations applications

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Position Summary

The Operational Controls Analyst is responsible for executing the Company’s key risk programs that ensure it is in compliance with company policies, procedures, and all applicable laws, rules, regulations. Compliance regulations include agency and investor requirements, that may include reviewing and researching loan files.

Description

• Assist in the preparation of Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.
• Deliver feedback on any necessary revisions/updates to policies and procedures.
• Gather LOB requirements, develop standard test scripts within internal systems, and UAT, as applicable.
• Manage monthly vendor scorecard oversight.
• Effectively present information/respond to questions from managers, clients, customers, and public.
• Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
• Analyze results from loan reviews and identify trends, either in loan quality or personnel.
• Escalate any loan concerns to management and provide all necessary justification/documentation.
• Serve as occasional delegate to more senior members of the team.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications And Education Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 3+ years’ experience in mortgage servicing.
• Prior experience with various mortgage operations applications.

Skills, Abilities, And Knowledge

• Strong Microsoft Office skills to include MS Word, Excel & PowerPoint
• Strong working knowledge of SQL/data systems, and mortgage servicing systems.
• Knowledge of FHA, VA, USDA, FNMA and FHLMC policies and guidelines.
• Knowledge of mortgage loan processing, compliance, investor products or loan servicing
• Strong interpersonal, oral, and written communication skills
• Excellent customer service orientation.
• Ability to multi-task, effectively prioritize tasks and responsibilities, effective time management.
• Strong analytical skills: effective decision-making skills with the ability to appropriately exercise independent judgment and elevate quickly where needed.
• Strong quality orientation with an attention to detail and accuracy.
• Ability to work independently, as well as effectively function as a member of the Business Controls Team.
• Accountability; strong work ethic.
• Integrity, ability to maintain and work with confidential information.

Work Environment And Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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