Operational Account Manager, Freight Operations, Road US

DSV Air & Sea Inc.; Austin (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

DSV Air & Sea Inc. in Austin, TX is seeking an Operational Account Manager, Freight Operations to support the Road US team’s brokerage activities. You will build and maintain customer relationships, oversee house accounts, and drive growth with current and new clients.

You will negotiate rates with carriers, monitor shipments from pickup to delivery, and ensure accurate communication. Proficiency with TMS and MS Office is expected, along with strong pricing and negotiation skills.

Qualifications

• High School Diploma or GED required; degree in business/logistics preferred.
• 3 years' experience in logistics or transportation brokerage; 5+ years preferred.
• Experience with transportation management systems.

Responsibilities

• Develops customer relationships via calls, email, and in person.
• Negotiate rates and services with carriers.
• Identify growth opportunities within house accounts.
• Manage customer leads and new opportunities.
• Monitor shipments and provide updates to customers.
• Input data into the TMS for planning and scheduling.
• Support pricing guidelines for Carrier Sales.
• Coordinate communication across teams to meet customer expectations.
• Prepare spend reports and check-ins with customers.

Skills

MS Office Proficiency

Excel analysis

Pricing negotiation

Communication skills

Team collaboration

Time management

Problem solving

Windows proficiency

Negotiation skills

Flexible hours

Mathematical skills

Education

High School Diploma or GED

Business/Logistics/Supply Chain degree preferred

Tools

Transportation Management Systems

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area

Account Management

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visitdsv.comand follow us onLinkedInandFacebook.

Location

Austin, TX

Division

Road US

Job Posting Title

Operational Account Manager, Freight Operations

Time Type

Full Time

Summary

The Operational Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch's house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Qualifications/Experience

• High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics or Supply Chain Management preferred
• 3 years' experience in logistics, transportation brokerage, or related field required, 5+ years preferred.
• Experience with transportation management systems.

Skills & Competencies

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated
• High attention to detail and ability to multitask
• Strong organizational skills
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person
• Strong prioritization skills and works with a sense of urgency
• Proficiency in using a Windows-based computer
• Strong ability to persuade, negotiate, and influence others
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development

Physical Demands

This position is primarily performed in an office-based environment and involves extended periods of sitting while using a computer, telephone, and other standard office equipment. The role requires frequent verbal communication and listening when interacting with internal and external customers, carriers, and team members, both in person and through phone or virtual communication.

The position also requires occasional standing and walking within the workplace to meet with internal customers, collaborate with team members, and participate in meetings or other business activities. The employee will regularly use their hands and fingers for typing, operating computer equipment, and handling documents. Occasional reaching, bending, and lifting or carrying items weighing up to 15 pounds may be required. Specific vision abilities include close vision and the ability to adjust focus when working with computer systems, documents, and other materials.

Work Environment

This position is performed in a collaborative, fast-paced freight brokerage environment with frequent interaction with internal and external customers, carriers, and team members. The role requires a balance of independent work and active collaboration to develop and manage customer relationships, coordinate freight, resolve service issues, identify growth opportunities, and support day-to-day brokerage operations.

The employee will primarily work indoors in a professional office setting and may move throughout the workplace to meet with internal customers, team members, or other business partners. The position involves frequent use of computers, telephones, Transportation Management Systems, email, and virtual communication platforms while managing multiple time-sensitive customer and operational priorities.

The noise level is generally moderate and may vary based on office activity, conversations, and telephone communication. The role may occasionally require access to operational areas, such as a warehouse or shipping dock, where applicable safety requirements and personal protective equipment must be followed. Extended or adjusted working hours may occasionally be required based on customer, shipment, or operational needs.

The physical demands and work environment characteristics described above are representative of those typically encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

For this position, the expected base pay range is $65,000.00 - $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

About DSV

DSV - Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Nearest Major Market

Austin