Operation Support

Collabera; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT staffing firm in Baltimore is seeking a Senior Processing Representative for the New Account Document Processing Department. The role involves evaluating the validity of incoming documents and inquiries, performing associated research, and quality control of documents processed in other areas. Ideal candidates will possess strong analytical and communication skills, be self-motivated, and thrive in a fast-paced, quota-driven environment with a focus on customer satisfaction.

Qualifications

• Must be self-motivated and dependable.
• Must be detail-oriented and well-organized.
• Acts with urgency to meet business needs.

Responsibilities

• Evaluate incoming documents and inquiries for validity.
• Handle quality sampling of new account documents.
• Respond to escalated issues from other areas.

Skills

Analytical skills

Communication skills

Detail oriented

Conflict resolution

Team collaboration

Customer focus

Education

College graduate or equivalent work experience

Tools

Microsoft Office Suite

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Description

Professional experience, analytical skills, and ability to work efficiently in a fast paced environment. And for good measure, someone that is self-motivated.

Position Description: The New Account Document Processing Department consists of Regulatory, Policy and Procedural subject matter experts which handle document validation, quality control, vendor escalations, and offer support to Branch offices, National Operations, and other Special Product areas firm-wide. The Senior Processing Representative is responsible for evaluating incoming documents and inquiries, performing the associated research, and making a determination of the validity of the action or document. The Representative must develop subject matter expertise across the department and have the ability to apply that knowledge in determining document validity. The Senior Processing Representative is also responsible for handling quality sampling of new account documents processed in other areas and responding to escalated issues from those areas.

Responsibilities

Customer Focus

• Must be dependable, well-organized, detail oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements.
• Act with a sense of urgency and a can-do attitude to address business need and accomplish goals.
• Conflict resolution- ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital.
• Anticipates customer needs and consistently meets or exceeds their expectations.
• Must be available to work varying shifts dependent upon volume and/or business need.
• Must be able to work in a quota driven environment.

Qualifications

Communication Skills

• Must have excellent communication skills oral and written - including the ability to write and listen carefully and convey information accurately.
• Acts and communicates in a way that demonstrates a high regard for internal and external customers.

Interpersonal Skills

• Promote collaboration and team work and willingness to help others in and across the firm.
• Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation.
• Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business.

Technical Skills

• Computer Literacy
  • Microsoft Office Suite
  • Previous experience with internal systems is preferred
  • Previous New Account experience is preferred
  • Proven ability to learn other software packages
• Type a minimum of 35 wpm, Ten key by touch
• Educational Level Required: College graduate or high school graduate with equivalent work experience

Additional Information

If you want to apply and want to know more, please contact: